What are the responsibilities and job description for the Surgical Coordinator - Oak Lawn position at Family Eye Physicians?
Job title: Surgical Coordinator
ABOUT US:
A busy Ophthalmology Practice is looking for a dedicated Surgical Coordinator with strong interpersonal skills and a passion for delivering a great patient experience. Our Coordinators work with patients requiring eye care procedures primarily focused on Cataracts, LASIK and Cosmetics surgery.
A busy Ophthalmology Practice is looking for a dedicated Surgical Coordinator with strong interpersonal skills and a passion for delivering a great patient experience. Our Coordinators work with patients requiring eye care procedures primarily focused on Cataracts, LASIK and Cosmetics surgery.
Our mission is to improve lives thru better sight. We care about the well-being of our patients and are looking for the right person to join the team that has the same passion.
We value and respect the unique and individual differences that everyone brings. We embrace all differences in matters of diversity, equity, and inclusion to create a place where people want to come, stay, and do their best work.
RESPONSIBILITIES:
- Acts as an effective liaison between the patient, surgeon, primary care physician, and the surgical facility in all aspects of pre-operative preparations.
- Responsible for educating the patient about the surgical procedure and ensuring that patient feels supported and understands all available surgery options and upgrades.
- PRIMARY FOCUS is Cataract, LASIK, Cosmetic Surgery, by Ophthalmologist .
- Coordinates and schedules surgeries, follow-up appointments as designated by physicians.
- Interacts with patients’, physicians and other staff both within the Clinic and at outside facilities providing accurate, timely and responsive information.
- Coordinates processes and routes all paperwork as required to meet physician and facility requirements.
- Arranges patient transportation if necessary.
- Notifies patient of all scheduled appointments.
- Collects all pertinent information for upcoming surgery, such as bookings, lens orders, insurance, H&Ps, and signed consent forms, and transfers to surgical facility.
- Answers all telephone inquiries from patients, their families, or primary care physicians concerning surgery and/or related concerns.
- Follows all written protocols and procedures of the Clinic.
- Establishes and maintains effective working relationships with physicians, staff, and management.
- Identifies scheduling barriers and implements solutions to improve scheduling results based on predetermined goals.
SKILLS / ABILITIES:
- Excellent communication and interpersonal skills.
- Strong organization with attention to detail.
- Analytical problem-solving skills.
- Demonstrated ability to meet deadlines.
- Ability to work independently and as a team member.
- Capability of meeting patient surgical scheduling volumes
- Basic Life Support Certification required.
- Strong knowledge of clinical / medical practice operations, procedures, terminology, and administrative procedures.
- Proficient in computers and relevant software applications and practice management technology.
- Ability to collaborate across departments and build effective relationships with internal and external customers to achieve goals.
