Medical Assistant Community Medical Support

Description

Family First Health is seeking an individual for our Medical Assistant Community Medical Support position with our organization. As a Medical Assistant Community Medical Support individual at Family First Health, you should have a positive and outgoing personality, the ability to learn and teach back new programs, excellent customer service skills, and strong organizational skills. You should also have the ability to travel to all Family First Health locations as needed.

This position is more than just a job, it is an opportunity to learn and grow with a terrific team. We are dedicated to offering trustworthy service and care. The Medical Assistant Community Medical Support position will play a large role in that. If this sounds a like a good fit, we would love to hear from you. 

 ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides and collaborates with community partners to provide excellent community based medical care, education, and outreach, in accordance with FFH established procedures.
• Conducts role responsibilities at FFH sites and community medical sites based on scheduling needs, and as indicated by the program manager.
• Conduct COVID-19 testing and vaccine in the community, providing counseling in the event results are positive; complete contact tracing, managing isolation, and education to community members 
• Performs testing procedures in line with current clinical standards, while adhering to hygiene, PPE, and infection control standards.
• Understands testing targets and goals for the test sites.
• Maintains proper medical supply inventory and advises program manager when supplies are needed.
• Follows all established PPE standards.
• In regard to vaccines:
• Demonstrates proper handling, storage and maintenance of vaccines.
• Documents vaccines accurately at all points of record keeping, including reconciliation in electronic record.
• Responsible for vaccine cold chain to include handling of vaccines.
• Accurately prepares and administers vaccinations with peer-checking technique as per standing and/or provider order and in compliance with all applicable federal, state, and local laws/regulations.
• Engages in positive manner when in the community, demonstrating professionalism and representing FFH’s missions at all times.
• Assures that all documentation is correct and complete.
• Works with the community medical team, including medical provider, to provide comprehensive care community based settings.
• Prepares the environment to assure that the necessary equipment/information is available for effective and efficient care, both onsite at FFH and in community settings.
• Maintain medical records using standard filing systems.
• Performs inventory control and ordering supplies, as assigned.
• Initiates and performs rapid HIV test, including consent form.
• Receives cross training in other roles to support team members and medical operations, when deemed necessary by supervisor.
• Follows HIPAA procedures to maintain confidentiality and verifies the identity of individuals through “active” technique.
• Perform all other duties and tasks as assigned.
• Communicates effectively and respectfully with the healthcare team, peers, patients, community members, and families to ensure excellent service and best course of care.
• Completes comprehensive incident and patient complaint reports, following FFH policy, as needed.
• Collaborates with supervisor to identify areas needing improvement to include problem resolution.

KNOWLEDGE/SKILLS/ABILITIES

• Medical Assistant diploma 
• Medical Assistant certification is a plus
• Current CPR and Narcan Certification
• Knowledge of computer software applications (Microsoft Office Applications, others)
• Knowledge of grammar, spelling, and punctuation as it relates to correspondence necessary to perform essential job functions
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures necessary to perform essential job functions
• Excellent customer service skills
• Skill in operating office equipment
• Ability to travel to community medical sites and be flexible with changes to locations/sites due to external factors (i.e. weather, cancellations, add-ons, etc.)
• Ability to adapt to working in outdoor elements, rain, snow, heat, in compliance with the departments Weather Policy
• Ability to work in, and respond to demanding environment.
• Ability to critically think which means the ability to think clearly and rationally about what to do or what to believe; understand logical connections between ideas; and identify, construct, and evaluate arguments
• Ability to set positive examples for team members through exceptional work performance including adherence to company policies and processes.
• Ability to work in, and respond appropriately to a demanding environment including crisis situations
• Ability to appropriately handle sensitive and confidential information
• Ability to communicate well and in a caring and supportive manner with individuals of all backgrounds.
• Ability to work efficiently and accurately with strong attention to detail
• Ability to sort and file materials correctly by alphabetic or numeric systems
• Ability to establish and maintain effective working relationships with patients employees, volunteers, and the public
• Ability to be organized, proactive in follow-up and follow-through, and to juggle multiple competing tasks
• Ability to articulate and advocate Family First Health’s mission and values
• Ability to maintain required clearances and licensure.

PHYSICAL DEMANDS

Mental/Physical Requirements: Must possess the physical and mental abilities to perform the tasks normally associated with a Medical Assistant in a Community Medical Support position such as:

• Frequent and prolonged work at a computer and/or on the phone for extended periods of time with repetitive typing, arm and hand motion.
• Requires correct vision and hearing to normal range.
• Occasional bending, stooping, crouching, or kneeling.
• Frequent standing and walking.
• Frequent turning and reaching.
• Frequent use of common PPE/safety equipment.
• Constant exposure to disease, infection, virus, blood, and bodily fluids.
• Frequent competing demands, frequent changes, delays, or unexpected events

EMPLOYEE BENEFITS 

• 3 Weeks of Accrued Paid Vacation per year 
• 9 Days of Accrued Paid Sick Leave Time per year 
• 4 Personal Days per year 
• Paid Time Off on Holidays 
• Health, Dental, & Vision Insurance Plans 
• Short/Long Term Disability and Life Insurance 
• 403(b) Retirement Plan 
• Tuition Reimbursement Opportunities 
• Attention to work-life balance 
• Opportunity for growth and advancement 

Qualifications