What are the responsibilities and job description for the Customer Service Rep II position at Family First Urgent Care?
Job Overview
We are seeking a dedicated and experienced Senior Customer Service Representative to join our dynamic team. In this role, you will be responsible for providing exceptional customer service, managing client inquiries, and ensuring a seamless experience for our customers. The ideal candidate will possess strong communication skills, a keen ability to analyze customer needs, and a commitment to delivering high-quality service.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and courtesy.
- Provide accurate information regarding products and services to enhance customer satisfaction.
- Conduct outbound calling to follow up on customer inquiries and ensure resolution of issues.
- Maintain detailed records of customer interactions and transactions through effective data entry.
- Analyze customer feedback and provide insights for process improvements.
- Collaborate with team members to resolve complex issues and improve overall service delivery.
- Uphold company standards for phone etiquette and client services during all interactions.
- Assist in training new team members on best practices in customer service and call center operations.
Experience
- Proven experience in a customer service role, preferably in a call center environment.
- Strong data entry skills with attention to detail.
- Excellent command of the English language, both written and verbal.
- Demonstrated ability to analyze situations effectively and provide appropriate solutions.
- Familiarity with outbound calling techniques and sales processes is a plus.
- Exceptional phone etiquette with the ability to engage customers positively.
- Experience in client services or related fields is highly desirable.
Join us as we strive to provide outstanding service to our customers while fostering a supportive work environment for our team members!
Job Type: Full-time
Pay: $25.00 - $28.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Morning shift
Ability to Commute:
- El Paso, TX 88573 (Preferred)
Ability to Relocate:
- El Paso, TX 88573: Relocate before starting work (Required)
Work Location: In person
Salary : $25 - $28
