What are the responsibilities and job description for the Customer Service Rep position at Family First Urgent Care?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional service to our clients, ensuring their needs are met with professionalism and efficiency. The ideal candidate will possess strong communication skills and a passion for helping others, contributing to a positive customer experience.
Duties
- Respond promptly to customer inquiries via phone, email, or chat, providing accurate information and solutions.
- Assist clients with product-related questions, troubleshooting issues, and processing orders.
- Maintain detailed records of customer interactions and transactions in our database.
- Collaborate with other departments to resolve complex issues and ensure client satisfaction.
- Analyze customer feedback to identify trends and suggest improvements for service delivery.
- Provide support in sales initiatives by upselling products or services when appropriate.
- Ensure compliance with company policies and procedures while delivering outstanding client services.
Skills
- Strong verbal and written communication skills, with the ability to engage effectively with diverse clientele.
- Multilingual or bilingual capabilities are highly desirable for enhancing customer interactions.
- Experience in a call center environment is preferred but not mandatory.
- Proficiency in using computer systems and office software for data entry and record keeping.
- Ability to analyze information quickly and provide solutions efficiently.
- A friendly demeanor with a strong commitment to customer satisfaction and service excellence.
Join us as we strive to provide top-notch service to our customers while fostering a supportive work environment!
Job Type: Full-time
Pay: $25.00 - $28.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Morning shift
Ability to Commute:
- Fayetteville, NC 28302 (Preferred)
Ability to Relocate:
- Fayetteville, NC 28302: Relocate before starting work (Required)
Work Location: In person
Salary : $25 - $28
