Medical Office Assistant

Job Description The medical assistant works collaboratively with all clinical services staff in support of direct patient services, exhibiting flexibility and a “can do” attitude. Patient services are the key priority in this position with the goal of fostering an environment which promotes patient comfort and trust. This position must exemplify the core values and mission of the clinic, always exercising utmost discretion, diplomacy, and tact in patient/staff interactions. This role is also responsible for assisting providers on an "as needed" basis in the administration of patient care in assigned clinical areas. This role cross-trains as a medical receptionist and is the first line of communication within an interdisciplinary team for patients who present for procedures/care. Essential duties include providing excellent customer/patient services via phone and in person. Referring callers to the appropriate team members; making appointments for patients according to established protocols; assisting patients/clients with forms. This position is considered a crucial link between the patient and the care delivered by clinical and service staff of the clinic.

MINIMUM QUALIFICATIONS

Education:

• High school diploma or GED required; and Graduation from a Medical Assistant program or eligible for certification by either the American Medical Technologist (AMT) or the American Association of Medical Assistants (AAMA) required.

Experience:

• 24 months of medical assistant/receptionist experience required; or Completion of a medical assistant externship required. Specialty clinic experience is preferred.

Licenses/Certifications:

• Registered Medical Assistant (RMA) or a Certified Medical Assistant (CMA) required within 6 months of hire; and Current American Heart Association BLS/CPR certification
• Demonstrates ability to maintain good communications; ability to establish and maintain positive working relationships with employees, physicians, patients, families, and the public. Working knowledge of ICD9/10 and CPT coding and insurance procedures.
• Works primarily a pre-determined schedule but occasional requirements to work evenings or weekends depending on patient care needs may exist; ability to float to other clinic practices as needed is an expectation.

Demonstrates commitment to better the health and wellness of individuals we care for, promote health and wellness in the way your care for yourself.

PRINCIPAL ACCOUNTABILITIES

• Under the overall supervision of the Practice Manager, direct clinical supervision of the nurse practitioners and within established policies and procedures, the incumbent performs the following functions: Delivers appropriate care to patients, at a proficient level; is cross-trained to competently care for patients from multiple services/specialties such as: Urgent Care, Family Practice, Front Office/Back Office.
• Greet patients in a professional and welcoming manner
• Check-in-Check out procedures
• Data entry
• Insurance verification
• Collect and post money accordingly
• Reviews charts prior to patients’ scheduled appointment to assure that all requested lab work and diagnostic procedures have been completed and that reports have been returned and are accessible to the provider.
• Ensures safe care to patients adhering to policies/procedures/standards of care, within budgetary specifications, including time/supply management and accuracy of practice.
• Reviews charts prior to patients’ scheduled appointment to assure that all requested lab work and diagnostic procedures have been completed and that reports have been returned and are accessible to the provider.
• Reviews, obtains, and records patient vital signs, temperature, pulse, height, weight and blood pressure and reason for visit and uses the Electronic Medical Record (EMR) appropriately and follows guidelines.
• Cross trains to perform patient access tasks, including: take messages and assist providers with return phone calls to patients and pharmacies appropriately, insurance verification.
• Direct patients to examination rooms; assists in preparing patients for examination. Notifies provider of patient’s arrival and readiness for their examination. Assists providers with patient examinations and procedures, including (but not limited to) surgical procedures, GYN exams, diagnostic studies, and treatments.
• Operates and monitors functioning of equipment; hands instruments to the provider. Conducts hearing, vision, breathing and EKG testing; records results in chart. Administers medications as directed using seven rights. Performs venipuncture, collects urine specimens, and complete lab tests procedures according to policies and procedures. Handles all specimens using Universal Precautions.
• Recognizes emergency situations, seeks assistance and intervenes appropriately. Monitors patient during and following procedures; looks for reactions and other visible complications; reacts to emergency situations; notifies the appropriate person in the event of a medical emergency.
• Maintains credentials of a Registered medical assistant-RMA (AMT) or credentials of a Certified medical assistant- CMA (AAMA). Exceeds minimal continuing education per requirements.
• Ensures safe care to patients, staff and visitors; adheres to all Family First policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
• Other duties as assigned.

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: 12 – 36 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Urgent Care

Schedule:

• 10 hour shift
• 12 hour shift
• 3x12
• 4 hour shift
• 8 hour shift
• Extended hours
• Holidays
• Rotating shift
• Rotating weekends
• Weekends as needed

Work Location: In person

Salary : $16