What are the responsibilities and job description for the Medical Front Desk Receptionist position at Family Health Care Center?
Job Summary
We are seeking a dedicated and professional Medical Receptionist to join our healthcare team. The ideal candidate will be responsible for managing the front desk operations, ensuring a welcoming environment for patients, and maintaining efficient office procedures. This role requires excellent customer service skills, attention to detail, and a strong understanding of medical office process and practices working independently and with other team members.
Duties
- Greet patients and visitors in a friendly and professional manner.
- Manage incoming phone calls with proper phone etiquette and direct them to the appropriate staff.
- Schedule appointments and maintain an organized calendar for healthcare providers for a wide range of appointment types.
- Ensure new and existing patient files are accurately collected, maintained, updated, and compliant with HIPAA regulations.
- Handle patient check-ins and check-outs efficiently, ensuring all necessary documentation is completed.
- Complete pre planning of appointments with insurance eligibility checks and patient confirmations.
- Assist in managing medical records through scans/faxes and filing systems to ensure easy access to patient information.
- Provide exceptional customer service by addressing patient inquiries and concerns promptly.
- Collaborate with medical staff to ensure seamless patient flow and office operations.
Requirements
- Proven experience in a medical office or similar environment is preferred.
- Strong understanding of medical office processes and practices and HIPAA compliance.
- Excellent phone etiquette and communication skills.
- Proficiency in EMR systems for scheduling, filing, and record management.
- Ability to work effectively in a fast-paced environment while maintaining attention to detail.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Previous experience with front desk operations in a healthcare setting is an advantage.
- A commitment to providing high-quality customer service.
If you are passionate about contributing to patient care and working a team member in a supportive role and possess the necessary skills, we encourage you to apply for this rewarding position as a Medical Receptionist.
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Medical Specialty:
- Primary Care
Schedule:
- Day shift
- Monday to Friday
Work Location: In person
Salary : $13 - $15