Demo

Lead Receptionist

Family Health Care Centers of Greater Los Angeles, Inc.
Commerce, CA Full Time
POSTED ON 2/15/2025
AVAILABLE BEFORE 3/28/2025

Overview

JOB TITLE: Lead Receptionist

 

DEPARTMENT: Reception

 

REPORTS TO: Reception Supervisor

Responsibilities

DUTIES/RESPONSIBILITIES:

 

  • Position may require that the receptionist travel to 5 different clinical sites located in Bell Gardens, Hawaiian Gardens, Downey, and Commerce as needed for coverage, etc.
  • Maintains a friendly and courteous demeanor at all times with all patients and visitors with whom they interface.
  • Individual is responsible to take legible and informative messages.
  • Employee will return calls in a timely manner when necessary.
  • Facilitates patient registration/processing in order to reduce patient wait time.
  • Ensures all patients undergo client eligibility screening and documentation is maintained on file.
  • Shall scan all pertinent patient documents as needed- same day.
  • Explains clinic procedure, fee process, and general information to clients as needed.
  • Maintains cleanliness and organization of the reception area.
  • Review, corrects and obtains current patient information for all necessary documents and NextGen PMS system.
  • Undertakes continuous self-improvement, attending applicable training, seminars, in-services and educational classes to maintain skills competency and current knowledge for standard of care and effective practices.
  • Responsible for following all agency safety and health standards, regulations, procedures, policies and practices.
  • 13. Identifies, initiates and implements measures to deliver high quality care to patients and improve services.

  • Responds efficiently and timely to all patient and provider staff needs and inquiries.
  • Ensures excellent customer service to all FHCCGLA patients.
  • Works with the operations managers to manage patient scheduling and flow to address bottlenecks, scheduling issues, etc.
  • Handles patient grievances according to FHCCGLA’s Policy & Procedure.
  • Assists in developing, updates & reviews of FHCCGLA Policies & Procedures (P&P’s) as needed (with input from all other key personnel).
  • Ensures HIPAA compliance by maintaining strict confidentiality of all patient data and E.H.R./Practice Management System (PMS) according to regulations and FHCCGLA’s P&P’s.
  • Attends the following meetings/trainings:
    • Mandatory Quarterly Staff Meeting/Trainings- Quarterly (Jan., Apr., Jul. & Oct.)
    • Corporate Risk Management Meeting- Quarterly (Jan., Apr., Jul. & Oct.), as needed (advanced notice will be provided when feasible)
    • Clinical & Operations (C&O) Meeting- As needed (advanced notice will be provided when feasible)
    • Meetings with FHCCGLA’s Executive Leadership, as needed (advanced notice will be provided when feasible)
  • Other pertinent meetings- As scheduled
  • Remains informed of:
    • Current legal and regulatory changes related to scope of practice.
    • Specific programs/payors, insurances accepted, and services being offered at FHCCGLA.
    • All applicable Policies & Procedures
  • Informs or refers any questions (when unsure), concerns, and/or patient grievances to the attention of the immediate supervisor to ensure appropriate handling of the situation.
  • Answer phone line and route calls to appropriate departments and individuals.
  • Responsible to ensure that all incoming appointments are scheduled in a prompt and timely manner.
  • Will schedule appointments in a fashion that encourages good patient flow.
  • Ensure that he/she conducts self in a clear and friendly manner when answering the phone.
  • Appropriately informs patients regarding all eligibility requirements and first visit to the clinic instructions as necessary.
  •  

     

    LEAD RECEPTIONIST DUTIES:

  • Will assist Reception Supervisor to conduct in-house trainings.
  • Shall assist Reception Supervisor to watch over patient wait times and communicate with back-office any concerns.
  • Will work with the Operations Manager to promote a smooth patient flow.
  • Will assist Reception Supervisor with any provider schedules, scheduling, blocking shifts, etc.
  • Will assist the Reception Supervisor to conduct random reviews of staff to ensure that monthly audits are being conducted as required.
  • Will assist Reception Supervisor to coordinate reception staff scheduling for coverage on Saturdays.
  • Will assist Reception Supervisor to reference the provider calendar on a daily basis in order to become more aware of clinics daily expectations and scheduling availability.
  • Will assist Reception Supervisor with all reports (Appointment Not Kept, Diversion, etc.)
  • Will assist Reception Supervisor to oversee the reception staff as needed. 
  • Will assist supervisor to conduct in-house audits.
  • All other duties as assigned.
  • Qualifications

    QUALIFICATIONS: 

     

  • High school diploma, minimum (or GED equivalent).
  • Current CPR Certification- required to be kept up to date.
  • FQHC experience, highly preferred.
  • Excellent analytical skills.
  • Motivation to take initiative to ensure all tasks performed are completed thoroughly and accurately.
  • Excellent writing and verbal communication skills.
  • Knowledge of administrative principles and procedures.
  • Computer knowledge preferred (e.g., NextGen (E.H.R. & PMS), Microsoft Word and Excel).
  • Ability to take initiative in performing and completing tasks.
  • Bilingual English/Spanish and familiarity with the Hispanic culture.
  • Access to automobile with valid California driver’s license and state mandated automobile insurance.
  • Work schedule may include evenings, overtime, and weekends as needed.
  • Ability to prioritize workload and work under pressure of deadlines. 
  • Ability to meet tight time sensitive deadlines.
  • Motivated and committed to the provision of high-quality healthcare for indigent and underserved communities.
  • Willingness to adapt to changes with regards to the agency’s growth and expansion.
  • Ability to speak Spanish, preferred.
  • Willing to travel to other FHCCGLA clinic sites as needed.
  • Ability to function self-sufficiently, requiring little supervision.
  •  

    ADDITIONAL ELIGIBILITY QUALIFICATIONS:

     

  • Ability to work well with others in a professional and team-oriented environment.
  • Well-developed interpersonal skills, friendly personality and able to motivate staff by promoting teamwork.
  • Ability to relate to the public regardless of ethnic, religion and economic status.
  • Excellent communication skills.
  • Willingness to travel.
  • Strong planning and organizational skills.
  • Problem analysis and critical thinking skills.
  • Excellent customer service skills.
  • Knowledge of the following (but not limited to), preferred:
  • My Health LA                     PPO’s                                  HMO’s

    Medicare                            Family PACT                     CPSP         

    Medi-Cal                             Fee-for-Service                 CHDP

    Managed Care Plans       Every Woman Counts     

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