What are the responsibilities and job description for the Appointment & Business Assistant I position at Family Health Center of Marshfield Inc?
The Appointment & Business Assistant I Bilingual generally serves as an initial contact for patients and customers, in-person and via telephone, and assists them in a manner consistent with Family Health Center of Marshfield, Inc.’s customer service standards. The Appointment & Business Assistant assesses needs of the patients or customers to determine appropriate scheduling, billing, obtaining or releasing records within a time and sequence acceptable to the patient and customer’s needs and organizational policy.
JOB QUALIFICATIONS
EDUCATION
For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation.
Minimum Required: High School diploma or equivalent.
Preferred/Optional: Completion of a Medical Terminology course. Graduate of a vocational technical Health Unit Coordinator Program, Medical Office Specialist, Medical Secretary.
EXPERIENCE
Minimum Required: Excellent written and verbal communication skills. Keyboard, computer, and telephone proficiency.
Preferred/Optional: Six months’ previous experience in a medical or dental care facility to include direct patient contact or previous customer service experience.
CERTIFICATIONS/LICENSES
The following licensure(s), certification(s), registration(s), etc., are required for this position. Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position.
Minimum Required: Basic Life Support (BLS) certification awarded by the American Heart Association (AHA) within 90 days of hire.
Preferred/Optional: Basic Life Support (BLS) certification awarded by the American Heart Association (AHA) at time of hire.
Equal Employment Opportunity Employer
Monday - Friday; 8:00 AM - 5:00 PM
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