What are the responsibilities and job description for the Case Manager - WHCH position at Family Health Center?
Worcester Health Care for the Homeless (WHCH) provides trauma-informed medical and behavior health services to individuals experiencing homelessness. The goal is to create a welcoming, empowering, and dignified medical home for those we serve. Our team-based approach provides care in our newly renovated clinic located at 199 Chandler Street as well as various outreach clinics within the City of Worcester. In addition to medical and behavior health services, patients can access case management, recovery coaches, and Office Based Assisted Treatment (OBAT) for substance-use disorder.
Job Description:
The Case Manager provides advocacy, support, and intensive triage case management to individuals experiencing homelessness negatively impacting their health, well-being, and quality of life.
- Assesses patient need, strengths, and barriers to care. Creates and executes care plans.
- Assists the team to promote and coordinate care in a positive, supportive manner.
- Collaborates with external community partners, and internal FHCW services, to ensure access to services needed.
- Provide direct services to clients as needed, including conducting assessments, providing group meetings,
- Provide support at outreach clinics and events.
- Builds relationships with landlord and other housing providers.
- Provide Home/Shelter/Community visits as needed.
- Educate homeless individuals lacking a medical home of the services provided at WHCH and how to access care.
Educational Requirements:
- Bachelor’s degree in counseling, Psychology, Human Service, or a closely related discipline
Experience Required:
- Three to five years of experience in advocacy role with case management duties required.
- Experience with Homeless population and/or substance use disorders required.
- Knowledge of community resources and services, especially related to housing, preferred.
- Demonstrated computer proficiency required.
Professional Licensure/Special Skills and Certification Required:
- Position requires local travel; valid Massachusetts Driver License and access to transportation required.
- CPR/BLS required.
Reporting Relationship:
Reports directly to the Lead Case Manager
