Case Manager - WHCH

Worcester Health Care for the Homeless (WHCH) provides trauma-informed medical and behavior health services to individuals experiencing homelessness. The goal is to create a welcoming, empowering, and dignified medical home for those we serve. Our team-based approach provides care in our newly renovated clinic located at 199 Chandler Street as well as various outreach clinics within the City of Worcester. In addition to medical and behavior health services, patients can access case management, recovery coaches, and Office Based Assisted Treatment (OBAT) for substance-use disorder.

Job Description:  

The Case Manager provides advocacy, support, and intensive triage case management to individuals experiencing homelessness in order to address the Social Determinants of Health negatively impacting their health, well-being, and quality of life. 

• Assesses patient need, strengths, and barriers to care. Creates and executes care plans.
• Assists the team to promote and coordinate care in a positive, supportive manner. 
• Collaborates with external community partners, and internal FHCW services, to ensure access to services needed.  
• Provide direct services to clients as needed, including conducting assessments, providing group meetings,
• Provide support at outreach clinics and events. 
• Builds relationships with landlord and other housing providers.
• Provide Home/Shelter/Community visits as needed.
• Educate homeless individuals lacking a medical home of the services provided at WHCH and how to access care.

Educational Requirements:   

• Bachelor’s degree in counseling, Psychology, Human Service, or a closely related discipline

 Experience Required:  

• Three to five years of experience in advocacy role with case management duties required. 
• Experience with Homeless population and/or substance use disorders required.
• Knowledge of community resources and services, especially related to housing, preferred.
• Demonstrated computer proficiency required.

  Professional Licensure/Special Skills and Certification Required: 

• Position requires local travel; valid Massachusetts Driver License and access to transportation required.
• CPR/BLS required.

Interpersonal Relationships/Organizational Expectations:

• Commitment to providing health care to individuals in a medically underserved community.
• Willingness to be flexible in the development of new methods of health service delivery.
• Ability to deal with sensitive information in a highly confidential manner.
• Effective communication skills, both oral and written, with patients, families, visitors, co-workers, health care professionals, funders and other regulatory agencies.
• Bilingual in English and another language appropriate to the health center’s patient population preferred, but not required.
• Ability to function independently with minimal supervision, and to plan, coordinate, and carry out those tasks necessary to meet the job responsibilities.
• Awareness of resources available within the health center to accommodate the needs of patients.
• Commitment to providing cost conscious, fiscally responsible, timely, efficient, effective, safe, patient-centered, culturally competent, equitable, and participatory health care.
• Processes personal health information in accordance with FHCW HIPPA policies and procedures.

Reporting Relationship:

Reports directly to the Lead Case Manager