What are the responsibilities and job description for the Case Manager position at Family Health Center?
Position Summary
Family Health Center (FHC) is not just a place to work, it is a promise of a living, dynamic environment where people collaborate, innovate, build enduring relationships, excel, and grow professionally in a strong culture of ownership.
Adult Case Managers provide home, community, or in office case management services for qualified clients. They provide evidence-based group and individual skills training identified through assessing strengths and needs and developing appropriate treatment objectives.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential functions may include, but are not limited to the following:
• Complete provided assessments of assigned clients within policy timeline.
• Develop and complete Person-Centered Treatment Plans utilizing appropriate assessments and treatment plan reviews with clients as identified by policy.
• Provide services to clients as identified through the treatment plan and assessments with materials provided by FHC.
• Complete Electronic Medical Records (EMR) documentation within 24 hours per policy, including but not limited to progress notes, State Registration, and other documents.
• Document all client contacts including in person, by phone and with the client.
• Through training, become competent in completing state registration as assigned and as scheduled.
• Participate in team meetings, communicate, and cooperate with both internal and external team members regarding tasks, and contribute actively to the team’s efforts to ensure the client’s needs are met.
• Maintain a minimum of a 2-week schedule with clients, in EMR.
• Participate in staff meetings, consult with team members of shared clients, and attend appropriate client appointments.
• Follow designated curriculums when conducting skills training individually or in a group.
• Maintain knowledge of Medicaid Rehabilitation Option (MRO) guidelines provision of services, documentation requirements, qualifying diagnoses, and level of need issues.
• Follow expectations set forth by the Family Health Center in trainings, productivity, policies, and documentation.
• 10%, Other duties as assigned.
MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)
• Minimum Education: Bachelor’s degree in a behavioral health field
• Minimum Experience: 2 years’ experience in behavioral health, addictions, community resourcing, preferred but not required
• Minimum Knowledge and Skills:
• Must be 23 years old or older
• Knowledge of Medicaid, Medicare, and other insurance helpful,
• Must be able to drive self and clients safely
• Have positive communication skills
• Have the ability to maintain confidentiality
• Ability to work with clients from diverse backgrounds
•Sensitive and flexible when dealing with clients
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
Mental:
• Good judgement
• Attention to detail
• Ability to multi-task
• Communicate effectively and professionally verbally and in writing
• Ability to read and interpret written and verbal communication
Physical:
• Manual dexterity and mobility
• Prolonged sitting or standing
• Occasional reaching, stooping, bending, kneeling, and crouching.
• Visual and hearing acuity
Working Conditions: Clean, well-lighted and ventilated office environment. Will also work in the family’s home, other community agencies, and transport clients by car and/or van.
License/Certification:
• Driver's License (Required)
Work Location: In person
