What are the responsibilities and job description for the IT Analyst position at Family Health Center?
Position Summary
Family Health Center (FHC) is not just a place to work, it is a promise of a living, dynamic environment where people collaborate, innovate, build enduring relationships, excel, and grow professionally in a strong culture of ownership.
FHC’s mission is to promote a healthy community by providing accessible, respectful, and collaborative primary and behavioral healthcare to all. We focus on building relationships and collaborations with community partners to deliver primary healthcare and improve the overall personal health and well-being for all residents of Knox and surrounding counties.
The IT Analyst, under the direction and supervision of the Director of Information Technology, is responsible for the setting up and maintenance of IT related systems. The IT Analyst is a professional who provides support and guidance to all areas of FHC operations and IT systems. The IT Analyst will manage the day-to-day operations of the IT Help desk, provide desktop support, and maintenance of the phone environment. The IT Analyst serves as a liaison between the IT Dept, staff, and FHC contracted partners by creating positive customer relationships and environments.
Essential Duties and Responsibilities
- Build and maintain efficient IT systems to meet business and technology needs.
- Coordinate the daily operations and logistics of the help desk.
- Responsible for Desktop support including PC setup and repair.
- Responsible for setup and maintenance of the phone system
- Provides backup support and administration for Sharepoint
- Provides backup support for Microsoft365 administration
- Provides backup support for maintaining FHC’s network infrastructure.
- Assist with creation and maintaining internal digital documents and forms.
- Work together with various departments to build and implement technology solutions.
- Provide consulting and technical training services
- Stay informed about the latest technology trends and developments.
- Adhere to IT plans, timelines, guidelines, and policies and procedures
- Other duties as assigned
Minimum Qualifications (Knowledge, Skills, and Abilities)
Bachelor’s or degree in computer science, information technology or related field, 5 years related experience or equivalent combination of education and experience
Strong analytical and problem-solving skills
Strong customer service skills
Excellent written and verbal communication skills
Ability to work well in a team environment as well as individually
Strong work ethic and a positive attitude
