What are the responsibilities and job description for the Peer Support Specialist II position at Family Health Center?
Position Summary
The Peer Support Specialist II (PSS II) for the Mobile Crisis Team will provide mobile crisis services in the community and facilitate follow-up services to secure safe disposition for clients of all ages in immediate crisis. The PSS II must demonstrate knowledge of identification of needs, symptoms, and behaviors of individuals who FHC serves. The PSS Level II will work within a family's home, other community agencies, and will transport clients when appropriate. PSS Level II positions will be responsible for ongoing supportive supervision of Crisis peer support specialists (PSS). PSS II staff will monitor for vicarious trauma, model appropriate boundaries and interactions with individuals served. PSS II will promote professional standards and practice for the existing PSS staff, develop relevant skills in the PSS workforce and model mutual respect, consideration and cooperation across the crisis peer workforce.
Essential Duties and Responsibilities
The essential functions may include, but are not limited to the following:
Essential Duties and Responsibilities
The essential functions may include, but are not limited to the following:
- Provide ongoing supportive supervision to new and existing crisis PSS staff to ensure PSS credentialed staff meet existing supervision requirements to maintain peer certification.
- Provide crisis services to individuals and families within the community. Monitor for vicarious trauma, model appropriate boundaries and interactions with individuals served.
- Develop and maintain positive relationships with both internal and external customers.
- Remain current with all required training and certifications.
- Perform triage of telephone contacts and on-site crisis situations to distinguish between routine, urgent, and emergent situations, complaints, and difficulties.
- Provide crisis support and intervention either by phone or in person to individuals in psychiatric crisis.
- Facilitate safe and adequate dispositions as dictated by the nature of the individual's difficulties.
- Identifies appropriate family and community resources and gathers appropriate release documents to arrive at safe disposition of client in crisis.
- Perform all necessary clinical documentation in a time frame that is consistent with the expectation as documented in the Family Health Center policies and procedures.
- Consults with other disciplines, Family Health Center departments, colleagues, administrators, law enforcement, first responders, etc. in an effort to communicate, coordinate, and deliver quality, effective services to individuals in crisis.
- Provide transportation for clients in crisis when appropriate to ensure safe disposition or attendance at follow-up services.
- Other duties as assigned.
Minimum Qualifications (Knowledge, Skills, and Abilities)
Experience:
- Must be at least 23 years-of-age with at least one year of recovery, three years preferred.
- Must have a history of lived experience with substance use or mental illness, and/or experience with a family member with substance use or mental illness history.
- High School Diploma or G.E.D. required.
- Indiana DMHA Certified Crisis Peer Supervisor designation, preferred
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