What are the responsibilities and job description for the PRN Registration Coordinator I position at Family Health Center?
Position Summary
The Registration Coordinator 1/Float PRN greets and checks in patients/clients as they arrive at the clinic and collect and verify patient/client information. They enter patient/client data accurately into the electronic health record system, EPIC. Answering phone calls, assisting callers with inquiries, scheduling appointments, maintaining patient/client confidentiality, and adhering to HIPAA (Health Insurance Portability and Accountability) regulations are a few of the job duties. This position requires you to multitask and provide excellent customer service. A float position means that you have a home base clinic, however you will be required to cover other clinics in Knox and surrounding counties when directed to. Hours will vary when floating is required.
Essential Job Duties:
- (These statements are intended to describe the essential functions and related requirements of persons assigned to this job. They are not intended as an exhaustive list of all job duties, responsibilities, and requirements.)
- Welcome with greetings, patients, and visitors; answers or refers inquiries; maintains the reception area.
- Optimizes patients’ satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone.
- Keeps patient appointments on schedule by notifying provider of patient’s arrival, informing provider and patients of delays.
- Comforts patients by anticipating patients’ anxieties; answering patients’ questions.
- Maintains patient accounts by obtaining, recording, and updating personal and billing information; collects and records patient payments.
- Maintains office supplies and equipment by anticipating needed supplies; placing and expediting orders; verifying receipt of ordered supplies.
- Protects patients’ rights by maintaining confidentiality of personal and financial information.
- Maintains operations by following policies and procedures, reporting needed changes.
Secondary Job Duties That May be Reassigned:
- Gets and distributes incoming, outgoing and inter office mail.
- Ensures availability of treatment information by filing and retrieving patient records.
- Helps patients in distress by responding to emergencies.
- Contributes to team effort by accomplishing related results as needed.
Job Specifications:
- Education: High School graduate
- Experience: Knowledge of software applications and administrative and clerical procedures. Proficient in spelling, grammar, punctuation, and other language skills. Proficient in keyboarding, data entry and business writing.
Performance Requirements:
- Mental:
- Attention to detail, multi-tasking, organization, professionalism, and quality focus.
- Physical:
- Sufficiently able to perform essential functions. Visual and hearing acuity.
- Skills & Abilities:
- Communication, Customer Service, telephone, time-management, scheduling, and word processing,
- Working Conditions:
- Clean, well-lighted and ventilated office environment
