Health Navigator

Impact Lives, Impact Community

Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 90 sites, over 227,000 patients, and over 1.1 million healthcare visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff.

General Job Description

*Under limited supervision, provides direct and indirect patient services to support linkage and maintenance in care, including completion of internal and external referrals, for the assigned program(s). Duties may vary depending on specific assignment, but in addition to direct patient interaction, may include patient quality improvement projects, improving retention in healthcare, or other health areas. Collaborates with a multi-disciplinary team and deals with a diverse group of customers, patients, and visitors, as well as, internal contacts at all levels of the organization. Engages in team approach to client care, and may coach, mentor, or lead teammates on special projects.

Job Roles

*Acts as a liaison between internal and external customers, including patients, other FHCSD service staff and other service providers, for the purpose of improving patient/client quality of care and flow.

*Completes all required documentation accurately, in a timely manner, and thoroughly in accordance with department standards; in addition, documentation complies with all grant funder and patients' insurance requirements Works in collaboration with all members of the healthcare and departmental program on retention in care, appointment completion and identifying barriers to care (i.e.: QI Projects, Case Reviews).

*Engages in patient interactions via telephone and in person to identify and meet patient needs, including provision of assisted and unassisted referrals, resources and follow-up; depending on patients presenting needs.

*Performs general clinical tasks, as assigned, which may include filing, processing paperwork, data entry, scanning/photocopying, agenda creation and minutes, encounter reports, scheduling and similar tasks.

*Uses discretion during all interactions to answer both routine and complicated questions; forwards issues to appropriate person. Handles confidential and routine information.

Education/Certifications/Licenses/Registrations

*2 years of experience with health education or working in the medical/health related field

*Ability and means to travel as needed in a timely manner within San Diego County. DRIVER REQUIREMENTS: Requires an active Class C California driver's license, proof of liability insurance at $100,000, on vehicle used. No more than 2 points in past 12 months; No suspensions in last 2 years for moving violations; No DUI, reckless or felony Driving within 5 years. No license revocation in 7 years.

*Bachelor's degree in social work, public health, science, or other related degree preferred.

*High School diploma (or GED equivalent) required.

*Or equivalent combination of education and experience that provides the skills, knowledge and ability to perform the essential job duties, and which meets any required state or federal certification requirements

*Specific Certifications may be required or preferred depending on assignment (ie:, CA HIV Test Counselor, limited CPT certification for waived testing, etc.)

Experience/Specialized skills (including Language)

*Ability to exercise discretion and maintain confidential information.

*Ability to relate well with team members, coworkers and other departmental staff.

*Bilingual (English/Spanish) may be required depending on assignment.

*Knowledge of adult health coaching and outreach techniques, best practices and tools.

*Knowledge of current health science theories and best practices, and ability to translate best practices into meaningful, culturally appropriate resources.

*Knowledge of health and social service systems in San Diego County is preferred

*Strong skills in computer applications and software.

*Strong verbal and written communication skills, including the ability to communicate effectively with those who speak English as a second language.

Physical Requirements/Working Environment

Basic computer literacy ability to comply with department needs and expectations (i.e., electronic medical record documentation, obtaining background information and reports on patients, following up on appts, etc).

Bending (neck): OCCASIONALLY (1 - 3 HRS)

Bending (waist): FREQUENTLY (3 - 6 HRS)

Carrying 0 - 10 lbs: RARELY (0-1 HRS)

Carrying 11 - 25 lbs: RARELY (0-1 HRS)

Carrying 25 - 50 lbs: RARELY (0-1 HRS)

Carrying 51 - 75 lbs: NEVER

Carrying 75 lbs: NEVER

Climbing (ladder): NEVER

Climbing (stairs): RARELY (0-1 HRS)

Driving: To drive from one clinic or another, or in the community: REGULAR DRIVING (MORE THAN 3 DAYS PER WEEK)

Excellent interpersonal and customer service skills.

Exposure to blood borne pathogens and biohazards: NO

Exposure to dust, gas, fumes, or chemicals: Cleaning liquids, educational supplies, office supplies. Exposure to patient home environments.

Fine manipulation: FREQUENTLY (3 - 6 HRS)

Kneeling: FREQUENTLY (3 - 6 HRS)

Knowledge of issues related to HIV, Hepatitis, and Latino population healthcare management; knowledge of issues related to living with Hepatitis.

Knowledge of the community resources, health and social service systems in San Diego County, specifically in regards to Hepatitis.

Knowledge of the practices, tools, and scope of practice for a Medical Assistant; ability to competently perform tasks within scope of practice.

Lifting 0 - 10 lbs: FREQUENTLY (3 - 6 HRS)

Lifting 11 - 25 lbs: OCCASIONALLY (1 - 3 HRS)

Lifting 25 - 50 lbs: RARELY (0-1 HRS)

Lifting 51 - 75 lbs: NEVER

Lifting over 75 lbs: NEVER

Power Grasping: RARELY (0-1 HRS)

Pulling 0 - 10 lbs: RARELY (0-1 HRS)

Pulling 11 - 25 lbs: RARELY (0-1 HRS)

Pulling 25 - 50 lbs: RARELY (0-1 HRS)

Pulling 51 - 75 lbs: NEVER

Pulling over 75 lbs: NEVER

Pushing 0 - 10 lbs: RARELY (0-1 HRS)

Pushing 11 - 25 lbs: RARELY (0-1 HRS)

Pushing 25 - 50 lbs: RARELY (0-1 HRS)

Pushing 51 - 75 lbs: NEVER

Pushing over 75 lbs: NEVER

Reaching (above shoulder level): FREQUENTLY (3 - 6 HRS)

Reaching (below shoulder level): FREQUENTLY (3 - 6 HRS)

Repetitive use of hand: FREQUENTLY (3 - 6 HRS)

Simple Grasping: FREQUENTLY (3 - 6 HRS)

Sitting: FREQUENTLY (3 - 6 HRS)

Standing: FREQUENTLY (3 - 6 HRS)

Twisting: OCCASIONALLY (1 - 3 HRS)

Use of Personal Protective Equipment: NO

Walking: FREQUENTLY (3 - 6 HRS)

Working around equipment and machinery: Office equipment

Ages of Patients Served: All Ages

In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits.

If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience. In addition to these factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here: FHCSD Wellness - Employee Hub (gobenefits.net)