IT TECHNICIAN ASSISTANT - Per Diem

PRIMARY ACCOUNTABILITY

Work with the IT Manager, IT Technicians and contracted IT partners to monitor and maintain the Family Health Centers (FHC) technology systems. Work closely with employees, software vendors, other consulting expertise/services, in keeping computer systems up-to-date. Responsible for assisting with networks, equipment, help desk support and system security.

PRIMARY JOB RESPONSIBILITIES

• With guidance from the IT Manager and IT Technicians, assist employees with installation, configuration and ongoing usability of new system hardware and software, including in part;
  • Networking equipment
  • Company desktop/laptop computers
  • Company Tablets/Smartphones
  • Phone system
  • Faxing
  • Projectors and presentation equipment
  • Electronic medical/dental/pharmacy systems support
  • Applications support
• Offer daily operations and systems support to employees
• Verify functionality of hardware and software components
• Troubleshoot hardware and software issues in person, remotely and via phone
• Assist employees with computer or computer related issues and answer their questions
• Train employees in new and updated software as well as best practices for HIPAA compliance
• Manage and control potential software and hardware security issues as they arise
• Advocacy requirements;
  • Treat all patients with dignity and respect
  • Provide excellent customer service
  • Conform to JCAHO and HIPAA regulations
  • Protected Health Information (PHI) Compliance

GENERAL DEVELOPMENT

• Requires advanced organizational skills, in order to organize projects or the work of others.
• Job responsibilities require individual development of priorities for effective performance of duties, including re-prioritization in response to changes in circumstances.
• Ability to devise effective solutions to situations encountered which include not just the specific issues related to the function, but the general concerns of the organization.
• Work requires the incorporation of departmental/functional processes into the overall functioning of the organization.

PROFESSIONAL & TECHNICAL KNOWLEDGE/QUALIFICATIONS

• Required: Experience with cloud technologies and remote management tools.
• Required: Employee must be able to work hours as scheduled, which may include Saturdays, evenings or extended hours.
• Preferred: Associate’s degree in computer and network administration, industry standard certification such as A /Network or a minimum of two (2) years of equivalent experience implementing and maintaining computer systems.
• Preferred: A minimum of six (6) months experience in a healthcare environment.
• Preferred: A strong knowledge of how to use various tools and the ability to use them efficiently

WORK ENVIRONMENT

• Work is performed in an office environment, but may occasionally require physical work in difficult environments.

Please see job description attached.