What are the responsibilities and job description for the Primary Care Charge Nurse position at Family Health Services?
Family Health Services is a Federally Qualified Health Center (FQHC) that provides quality, affordable primary care, dental, and behavioral health services. Our “high touch, high tech” clinics offer unique patient focused care to anyone in the community, regardless of their ability to pay. We are rapidly growing in Sandusky, Ohio at our two locations as well as in Norwalk, Ohio and surrounding areas. We also offer behavioral health and primary care at several local schools in hopes of eliminating barriers to those needing services.
We are looking for a Primary Care Charge Nurse who would be responsible for performing a variety of duties and overseeing nursing related workflow to promote patient quality care. Responsible for service line and site-specific goals, ensuring compliance with all operating policies and procedures and HRSA regulations, and communicating with staff and appropriate management daily and for any other periodic reports.
Essential Functions
- Conducts all nursing orientation training for Primary Care.
- Participates in recruitment and retention of nursing staff.
- Supervises and coordinates schedules, coverage, time off requests, daily activities, and operations of nursing staff with the help of the Site Director.
- Fills in when coverage is needed due to potential call offs, staff is in trainings, or additional help is needed running for any provider at clinical site.
- Develops processes to analyze, monitor, and implement solutions with workflow and quality standards.
- Provides administrative support functions such as data management, creating reports, drafting correspondences, and effectively communicate findings.
- Engages in daily communication with Site Director and Directors, as needed regarding potential barriers to workflow and quality.
- Assists nursing staff and their providers by ensuring agency has gathered any recent labs, hospital notes, diagnostic testing reported to Clini-Sync with secure login access.
- Completes chart reviews as needed.
- Maintain or attain the highest practical level of functioning and to coordinate total nursing care for the patients as illustrated by the following:
- Responds to crisis calls; help triage patient concerns and immediate needs; calls appropriate ambulance/emergency service as needed; follows up with patient’s family/emergency contact; notifies treatment team/provider.
- Educates patients on medications prescribed, possible side effects, and ensure they verbalize understanding of plan of care.
- Assists with prior authorizations for medication and services; communicates updates with patients, staff, and providers.
- Completes 30 day, 90 day, yearly reviews, and on-going feedback for MA’s, CMA’s, LPN’s, and all supervised staff on work performance, personnel issues, communication, collaboration, etc. as it pertains to agency values and mission statement.
- Completes delivery of care evaluation of services, such as scheduling nursing services, providing observation, and documentation regarding care provided while in close communication with the Medical Director and Medical Providers.
- Helps ensure to safely stores medication samples and routinely tracks expiration dates, storage conditions, amount, and any related materials or resources.
- Ensures staff maintains the safety and privacy of patients. Ensures general office space, lobby, hallways, and triage rooms are clean; contacts maintenance and housekeeping as needed with requests.
- Collects and complete patient grievances and incident report forms; completes supervisor follow up forms, as appropriate and communicates with Site Director and Directors as appropriate.
- Plans and organizes purchase of medical supplies.
Work Environment
This job operates in a health care setting as well as within the community. This role requires regular walking to various locations around the building. This role also routinely comes into contact with patients who may have contagious illnesses. This job has frequent exposure to dust, outside exposure, cleaning agents, and animals.
Required Education and Experience
- Must be a Licensed Practical Nurse (LPN)
- Applicants must be organized and able to prioritize assignments.
- Must be able to do multi-tasking, problem-solving, and have decision-making skills.
- Follow detailed instructions with attention to detail.
- Ability to work with a culturally diverse group of people.
- Must be proficient in computer knowledge – Microsoft Office, Excel, and EMR.
- Excellent typing skills.
- Knowledge of medical terminology.
- Possess good customer relationship and communication skills, independence, and initiative with a strong work ethic.
- Applicant must have current CPR/BLS certification and maintain CEUs.
Family Health Services is dedicated to Equal Employment Opportunities.
