What are the responsibilities and job description for the Quality Director position at Family Health Services?
Family Health Services is a Federally Qualified Health Care Center located in Sandusky and Norwalk, Ohio and serving the Erie and Huron County area. We are currently looking for a Quality Director. The Quality Director will be responsible for leading the organizations Quality programs ensuring compliance with HRSA regulations. This position functions as the leader of all quality projects throughout Family Health Services, including, primary care, dental, behavioral health and any future service lines that are added. The Quality Director will build the quality program and oversee the evaluation of programs and services including UDS, Patient Centered Medical Home and other outcomes. The director has the responsibility to ensure the highest quality services are provided to patients throughout the organization. They will plan, lead and direct process and overall quality improvement activities that produce better patient care and more efficient operations.
Bachelors Degree in Nursing or Healthcare Administration, Health Information Management or related field.
Essential Functions
- Provide overall direction, coordination and implementation of the quality programs at Family Health Services.
- Implements strategies and plans for quality improvement within service lines in collaboration with Directors and providers including monitoring and presenting internal quality measures, initiatives and plans.
- Oversees CQI audits on patient charts to ensure best practices are being met.
- Coordinates data collection and submission for HRSA required reporting, including the annual UDS report.
- Participate in and assist in preparation for external audits and site visits by accreditation or regulatory agencies including HRSA, 340B, etc.
- Oversee development and implementation of all requirements for Patient Centered Medical Home (PCMH) certification and Chronic Care Management (CCM).
- Monitors FTCA application and compliance.
- Develops reporting through eCW/Azara to accurately pull data to analyze for PDSA studies and as indicated for operations, grants, etc.
- Analyzes data collected through patient satisfaction surveys to identify areas of concern and provide recommendations for improvement to appropriate clinic management and staff.
- Oversees Manage Care Performance contracts and Panel Management.
- Develop methods for data collection and extracts data as required and prepares QI reports, corrective action plans and statistics
- Leads the QI committee and is a part of the Risk Committee.
- Other quality and evaluation duties as assigned.
Competencies
- Must be familiar with PCMH accreditation
- In-depth knowledge of Continuous Quality Improvement
- Understanding of professional and legal/license-based practice standards in multiple disciplines relevant to patient care.
- Skill in planning, organizing and problem solving.
- Ability to communicate effectively with medical providers and over staff
- Excellent oral and written communication skills
- Experience working with disadvantaged populations and knowledge of health disparities
- Outstanding skills in data collection, analysis and presentation
- Skill in establishing and maintaining effective working relationships with patients, clinical staff and the public.
- Ability to prepare and maintain records, write and present reports
Supervisory Responsibilities
Direct supervision of Patient Centered Medical Home Coordinator and Quality Panel Specialist
Required Education and Experience
Bachelors Degree in Nursing or Healthcare Administration, Health Information Management or related field.
2-3 years of managerial supervisory experience
Experience in Quality Improvement in healthcare facility, preferably with a federally qualified health center
Preferred Education and Experience
Masters Degree in Nursing or Public Health
2-3 years related Compliance/Quality Improvement experience in health care.
Knowledge of HRSA
FHS is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally‑recognized basis [“protected class”] including, but not limited to: race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law.
In Ohio, the following also are a protected class: race; color; religion; sex; pregnancy, or any illness arising out of and occurring during the course of pregnancy, childbirth or related medical conditions; national origin; disability; age [40 or over], military status and ancestry.
