Registered Pharmacy Technician

Job Description

Job Description

JOB OVERVIEW :

Under the direct supervision of the Pharmacist, the Registered Pharmacy Technician is responsible for assisting the Pharmacist in accurately and efficiently preparing and dispensing medications to patients; billing prescriptions to insurance third parties; providing excellent customer service in person and via telephone; accepting payment from patients / customers and maintaining the pharmacy drug inventory.

ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO :

Maintain accuracy in assisting pharmacists to ensure that all prescriptions are processed, filled and dispensed safely and efficiently

Receive written and / or electronic prescription or refill requests and verify that information is complete and accurate prior to data entry

Establish or maintain patient profiles, including date of birth, allergies, current medications and insurance information

Maintain strict patient confidentiality at all times in accordance with HIPPA standards

Provide excellent customer service to patients

Accept payment for prescriptions and process insurance third party claims

Count, weigh, measure, pour and reconstitute prescription medications

Order, label and count stock of medications, chemicals or supplies and enter inventory data into computer

Receive and store incoming medications and supplies, verify quantities against invoices, check for outdated medications in current inventory, process returns and inform the pharmacist of stock needs and shortages

Assist patients with applying for Patient Assistance Programs

Screen and refer all incoming calls and department visitors to ensure that accurate and timely departmental communications are facilitated, and that the pharmacy is presented in a positive manner

Keep pharmacy areas clean, stocked, neat and organized as expected

Participate in continuous quality improvement meetings and compliance implementation

EDUCATION / EXPERIENCE :

High school diploma or equivalent

Must be registered as a Pharmacy Technician with the Florida Board of Pharmacy

Certified as a Pharmacy Technician by PTCB or NHA (Preferred)

Minimum one year of retail pharmacy experience

Proficiency with Microsoft Office (Word, Excel, etc.), Rx30 pharmacy software and electronic health record (EHR) software

Billing prescription insurance claims and resolving third party rejections

QUALIFICATIONS / SKILLS :

Outstanding customer-service skills

Interact positively with patients to provide information and resolve patient concerns with compassion and empathy

Ability to establish and maintain positive working relationships with patients, staff and the public

Professional, courteous and reliable

Bilingual English / Spanish (Preferred)

Detail oriented / Organized

Effective communication skills : active listening, verbal and written

Math skills necessary to accurately calculate pharmaceutical dosing and amounts to dispense

Ability to problem solve and be proactive

Demonstrate effective time management skills in a busy work environment

ENVIRONMENTAL / WORKING CONDITIONS :

Busy retail pharmacy environment requires one to prioritize patients / customers before tasks. Multi-tasking is required to answer phones, acknowledge patients upon arrival and fulfill the essential functions of this position.

PHYSICAL REQUIREMENTS :

This position requires standing for moderate to long periods of time, walking, bending, kneeling and reaching with hands and arms. The ability to hear, see and speak is required to perform the essential functions of this position. This position requires the ability to lift and / or move up to 25 pounds.

Attendance at HIPAA and Compliance educational programs are a requirement of employment.