Clinical Manager

JOB SUMMARY: Responsible to work in collaboration with the Executive Director to organize and oversee all nursing operations of the hospice and maintain an efficient workplace with attention to quality standards of care.

REPORTS TO: Executive Director

QUALIFICATIONS:

• Must be a Registered Nurse licensed to practice in this state who has at least two (2) years healthcare related experience. Two (2) years in hospice, home care preferred.
• Must have current Basic Life Support Certification
• One (1) year of management experience preferred
• Ability to solve practical problems; variety of variables with limited standardization; interprets instructions.
• Ability to communicate well, both verbally and in writing.
• Ability to perform activities such as viewing a computer terminal, reading data and figures, visual inspection of patients.
• Valid driver’s license, personal vehicle for on-the-job transportation, and evidence of insurance coverage as required by company policy.
• Required to have visual acuity to operate motor vehicles.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met:

• Requires minimal lifting of 50 lbs occasionally and up to 50 pounds of force constantly to move objects.
• Prolonged periods of sitting with periodic kneeling, standing, stooping and walking, as well as communication by phone and in person.
• Travel will be required, by car.
• Both inside and outside environmental conditions.
• Work Monday through Friday may include on-call work weekends, evenings, and nights.
• Requires specific vision concentration for charting/documentation and computer work.

WORK ENVIRONMENT:

• Prolonged periods of sitting with periodic kneeling, standing, stooping and walking, as well as communication by phone and in person.
• Travel will be required, by car.
• Both inside and outside environmental conditions.
• Work Monday through Friday may include on-call work weekends, evenings, and nights.
• The employee may encounter stressful situations with patients and their families regarding end-of-life care. Frequent driving may be required.
• May be required to visit patients in areas that have been classified as high risk by local authorities. At times you may be required to serve patients outside your regularly assigned region of our service area.

ENVIRONMENTAL CONDITIONS – HAZARD RISK:

Occasionally – Exposure to blood, body tissues, and other potentially infectious fluids

Rarely – Exposure to other hazardous waste materials

Occasionally – Exposure to unpleasant odors as related to care of incontinent residents or wounds

Frequently – Exposure to latex, plastic and/or materials which are used for personal protective equipment

Frequently – Exposure to marked changes in temperature and/or humidity

Frequently – Exposure to microbial bacteria and other infectious agents inherent to care of ill patient

Frequently – Exposure to fumes, odors, dust, poor ventilation, or smoking

RESPONSIBILITIES (including but not limited to):

• Assigns clinical staff to patients and families based on patient need, including chaplain, social workers, volunteers, dietary counselors, therapists for PT/ST/OT, and bereavement coordinators at the direction of the Executive Director.
• Coordinates hospice services for each patient and family.
• Directs staff in performance of their duties including admission, discharge, transfer, revocation, and provision of service to patients.
• Ensures that interdisciplinary care is provided.
• Oversees orders and approves DME and nursing supplies.
• Ensures complaints are addressed timely and within standards of hospice with complaint log up to date.
• Participates in conflict and complaint management and resolution.
• Maintains effective channels of communication including integration or technology, as applicable.
• Ensures appropriate staff supervision during all service hours.
• Monitors service utilization to ensure delivery of comprehensive care.
• Ensures standards of ethical business and clinical practice are maintained.
• Makes field visits to evaluate appropriateness, determine eligibility for services and present hospice program.
• Communicates assessment findings to Attending Physician and initiates treatment plan per physician’s orders.
• Keeps Executive Director informed of daily activities and issues. Proposes solutions to all issues.
• Maintains an effective relationship with management, staff, and general public.
• Follows all company policies and procedures, state and federal laws and regulations and charged with reporting violations to the appropriate supervisor.
• Maintains confidentiality of company information.
• Demonstrates honesty and integrity at all times.
• Able to respond to change productively and handle additional projects as assigned.
• Able to carry out the duties and responsibilities of this job (with or without reasonable accommodation) without posing a specific or current risk of substantial harm to the health and safety of self and others.
• Assists with maintaining compliance with federal, state, and agency regulations and accreditation agency standards.
• Performs other duties as assigned by Executive Director