Chief of Family Care and Engagement Officer

Chief of Family Care and Engagement Officer

This range is provided by Family House Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

140,000.00 / yr - $160,000.00 / yr

About Family House

Founded in 1981, Family House provides critical support to families of children who have cancer and other life-threatening illnesses and are receiving treatment at UCSF Benioff Children’s Hospital Mission Bay. Serving more than 4,000 guests per year, the Mission Bay location is a quick walk from the hospital, accommodates 330 people per night and sustains nearly a 100% occupancy rate. Far more than just free, temporary housing, Family House is truly a home away from home for families navigating their children’s health crises, and a beacon of the San Francisco community.

The Opportunity

This new full-time exempt position is an extraordinary opportunity for a dedicated licensed social worker to oversee and elevate the experience of Family House for approximately 1,000 unique families each year, to join a strong team with unquestionable commitment to mission, and to be a pragmatic champion for the families in our care.

The Chief of Family Care and Engagement will forge strong relationships with our families to increase their comfort, sense of safety and agency in navigating their children’s serious illnesses. They will build Family House’s culture and capacity for caregiving, our longstanding partnership with the care professionals of UCSF, visibility in healthcare hospitality and wider community spaces, and ultimately the impact of our deeply compassionate mission.

The Chief of Family Care and Engagement will be a licensed social worker who will coordinate our systems of care, including oversight of family admissions, providing direct support to families in residence, and coordinating family resources, all according to the highest professional standards and with the partnership of approximately 70 pediatric social workers at UCSF.

Essential Duties and Responsibilities

• Form a new team of treasured, current staff members focused on the family experience, composed of the Family Services and Front Desk Teams, engaged in bringing comfort, compassion and the Family House Magic to every family every day, driving even greater focus and collaboration to benefit families.
• Mentor and manage the Director of Family Services, who oversees weekly programming, support groups, meal and pantry programs, family resources such as financial support, a robust music program, engagement with UCSF social workers, and experiences of pro sports, arts, culture and entertainment.
• Mentor and manage the Hospitality Services Manager and the Front Desk Team of six staff to ensure positive family interactions, a sense of equity among families, and a welcoming experience of Family House.
• Care for the new family care team by celebrating and recognizing all those providing and receiving care and sustaining joy for the work; as well as through monitoring and managing trauma, burnout and resilience within the team.
• Oversee Family House’s social work function to enhance the well-being of families by helping them address challenges in their lives through advocacy and direct support, and by connecting them to necessary resources, which includes coordination with the UCSF social work team.
• Collaborate with the Chief Operating Officer to ensure effective technology, hospitality operations, emergency preparedness, and security to support family care and staff needs.
• Liaise with the Chief Community Engagement Officer to ensure coordination and excellent family experience in our frequent holiday celebrations, visits from therapy pets, an amazing toy program, and other programs fueled by volunteer engagement.
• Work with the Senior Leadership Team and Human Resources to share learnings and best practices with the wider staff team, and to grow empathy within our staff culture.
• Participate in the family support of the Family Services Committee of the Board to continue to build a strong volunteer-staff partnership in the family experience.
• Improve linkages between the staff and patient experience to help align individual efforts with family satisfaction, through recognition and family surveys, while reinforcing the importance of caregiving.
• Oversee an effective family admissions process to ensure that our mission is serving every family possible according to Family House guidelines and policies, which are developed in partnership with Board of Directors.
• Serve as UCSF’s key Family House partner for family care, regularly meeting with the social work team and leaders in Child Life.
• Act as a resource for managing conflicts that arise in the community.
• Develop department and program budgets.
• As needed, provide flexibility to work on weekends and evenings.
• Provide the utmost heartfelt care and support in all family interactions.
• Stay current on trends in patient experience, family-centered care and behavioral health that will strengthen Family House’s mission.
• Provide ongoing feedback and develop staff to gain new skills and competencies.

QUALIFICATION REQUIREMENTS :

Employee Benefits

The salary range for this position is $140,000 - $160,000 based on experience. In addition, Family House offers a competitive, comprehensive benefits package including healthcare benefits, flexible spending accounts, 403(b) plan with an employer match, accrued sick leave and vacation and disability.

Family House Inc. is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Family House seeks candidates whose skills, personal and professional experience, have prepared them to contribute to our commitment to provide compassionate heartfelt care and hospitality to the families and team we serve.

Commitment to Diversity, Equity, and Inclusion

At Family House, we are fostering a community where everyone can connect, belong, and grow. We embrace the diverse backgrounds, cultures and experiences of every person who walks through our doors. We are committed to building an inclusive community, nurturing a culture that is welcoming and supportive, and engaging in dialogue that deepens our understanding of each other and our roles in strengthening our home and life for all.

Please note that management reserves the right to change, modify, and / or alter any of the duties listed above to meet business demands).

Application Process

Please submit your resumé along with your cover letter to HR Manager, Jon Hodo, at jhodo@familyhouseinc.org. Application Deadline End of business on Monday, February 24, 2025.

Seniority level

Employment type

Job function

J-18808-Ljbffr

Salary : $140,000 - $160,000