What are the responsibilities and job description for the Hotel Receptionist (Part-time) position at Family House?
Family House is a non-profit organization that provides affordable housing for people traveling to the Pittsburgh area for healthcare. For 41 years our mission has been to provide a "Home Away From Home" to our guests and their families.
Responsibilities:
- Greet and welcome guests in a warm. friendly and professional manner
- Check guests in and out of the hotel, ensuring all necessary documentation is completed accurately
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and efficiently
- Assist with reservations
- Process payments and maintain accurate records of guest accounts
- Coordinate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required
- Maintain a clean and organized front desk area
Requirements:
- Previous experience in hospitality management or a similar role preferred
- Knowledge of front desk operations, including check-in/check-out procedures and guest services
- Excellent phone etiquette and proficiency in phone systems
- Strong organizational and multitasking skills
- Ability to work effectively in a fast-paced environment
- Exceptional customer service skills with a focus on guest relations
Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on organizational needs.
Please submit your resume highlighting relevant experience for consideration. Only qualified candidates will be contacted for an interview.
Must complete background and drug screening prior to starting work. Professional appearance and demeanor required. Reliable transportation required.
Shifts Available Sunday, Monday and Tuesday 7:30am-3:30pm and 1pm-9pm.
Job Types: Full-time, Part-time
Salary: $16.00 - $18.00 per hour
Expected hours: 24-32 per week
Benefits for Full-time:
- 401(k)
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
Work setting: In-Person
Job Type: Part-time
Pay: $16.00 - $18.00 per hour
Expected hours: 24 – 32 per week
Benefits:
- Employee discount
- Flexible schedule
- Flexible spending account
- Health savings account
- Paid time off
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
Work Location: In person
Salary : $16 - $18
