What are the responsibilities and job description for the Front Office position at Family Medical Center of Hastings?
SUMMARY OF POSITION
Join our dynamic team as a Front Office Receptionist, where you will be the first point of contact for our patients. In this role, you will ensure a warm and professional welcome, manage front office operations efficiently, and support administrative tasks to maintain a smooth office flow. If you are organized, personable, and thrive in a fast-paced environment, we invite you to contribute to our success and create a positive experience for all who engage with our company.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Greeting and welcoming patients as they arrive at the front desk.
- Answer and forward incoming phone calls in a professional manner.
- Complete registration and check-in/out processes in a clinical setting.
- Has proficient knowledge and understanding of patient registration and scheduling processes using the current electronic medical record.
- Schedules patient appointments and coordinating appointments with other facilities.
- Performing other duties as assigned.
To perform this job successfully, an individual must be able to perform each of the above-listed essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Strong verbal and written communication skills
- Ability to handle sensitive information with discretion
- Strong attention to detail and problem-solving skills
- Ability to work in a fast-paced environment
- Patient-focused with a friendly and professional demeanor
QUALIFICATIONS
Minimum education: High School Diploma/GED
Preferred: Two-year experience as medical receptionist
Bilingual Skills Preferred; Compensation Available
