What are the responsibilities and job description for the Service Advisor position at Family Mitsubishi?
Job Summary
We are seeking a dedicated and knowledgeable Service Advisor to join our team at a reputable automotive dealership. The ideal candidate will act as the primary point of contact for customers, providing exceptional service and support throughout their vehicle maintenance and repair experience. This role requires strong customer service skills, a solid understanding of automotive repair, and the ability to effectively communicate with both customers and technicians.
Duties
- Greet customers promptly and professionally upon arrival.
- Assess customer needs and provide accurate information regarding service options.
- Create detailed service orders, documenting customer concerns and recommended repairs.
- Collaborate with mechanics to ensure timely completion of services while maintaining quality standards.
- Provide updates to customers on the status of their vehicles and any additional repairs needed.
- Handle customer inquiries and resolve any issues in a courteous manner.
- Maintain a clean and organized service area, ensuring all tools and equipment are in good working order.
- Promote dealership services and products, contributing to overall sales goals.
Experience
- Previous experience in service writing or as a Service Advisor in an automotive dealership is preferred.
- Strong background in automotive repair, including knowledge of brake repair, vehicle maintenance, and air brake systems.
- Excellent customer service skills with the ability to build rapport with clients.
- Sales experience is a plus, with an emphasis on promoting services effectively.
- Familiarity with alignment procedures is beneficial but not required.
- A passion for the automotive industry and commitment to providing outstanding service.
Join our team as a Service Advisor where your expertise will contribute to our mission of delivering exceptional automotive care!
Job Type: Full-time
Pay: $57,864.00 - $80,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Shift:
- Day shift
Work Days:
- Monday to Friday
- Rotating weekends
Ability to Commute:
- Wichita, KS 67207 (Required)
Ability to Relocate:
- Wichita, KS 67207: Relocate before starting work (Required)
Work Location: In person
Salary : $57,864 - $80,000