What are the responsibilities and job description for the Client Services Manager- Weekends position at Family & Nursing Care - Corporate?
COMPENSATION: $325 per day shift
SCHEDULE: Every Other Saturday and Sunday 8a-5p ($325 per day shift x 2 days = $650 per weekend)
We are a constantly growing home care company seeking a Client Services Manager for Weekends to work every other Saturday and Sunday 8a-5p to join our team and provide exceptional customer service to clients, families, and professionals. This can be a remote position. The primary responsibility of this role is to handle after hours call volume responsively providing a high level of customer service to clients/families/professionals. The Client Services Manager for Weekends is responsible for building and strengthening client/family/professional relationships and ensuring delivery of services that exceed expectations and facilitate increased client retention. Timely communication, ability to work in a team setting as well as with autonomy, managing client needs and educating them about our services and community resources are important responsibilities of this position.
Qualifications include:
- 1 - 2 years’ experience in quality assurance, client retention or customer service management
- Social Worker, Case Manager or comparable education and experience in geriatrics desired
- Excellent communication skills – articulate, good listener, professional, empathetic, persuasive
- Skilled at developing relationships and loyalty quickly through utilizing a modest and client-service oriented approach
- Strong critical thinking, analytical skills and well-organized
- Knowledge of private duty home care industry, home health care, senior housing and resources for seniors is a plus
Family & Nursing Care (FNC) is an award-winning home care company and recognized leader in exploring new ways to provide care, companionship, and fulfillment to our clients. Founded in 1968 in Silver Spring, MD with a vision to give people the option of aging in place in their home, Family & Nursing Care has grown to become a $60 million company and the largest single site provider of non-medical home care services in the U.S. FNC employs about 100 team members, works with approximately 1500 caregivers, and delivers around 40,000 hours of service each week. The company provides compassionate care and essential services to older adults and people with disabilities or recovering from illness or injury. FNC has helped tens of thousands of individuals, and their families connect with experienced caregivers. Non-medical home care consists of personal care, companion care, respite care, live-in and overnight care, and support for clients.
If you are passionate about providing stellar customer service and building meaningful relationships, we encourage you to apply for this rewarding opportunity.
Salary : $325
