Shelter Family Advocate

Overall Job Objective: This position is specifically designed to support families experiencing homelessness by meeting weekly and keeping them accountable as they transition back into housing through direct and supportive services.

Shelter Services

• Create mutually agreed upon service goals with 10-12 shelter families, identifying and creating tangible goals and a time tracked case plan, that each family will follow in order to secure more stable housing, income, child care, benefits and other necessary services identified by each family
• Track client progress and work directly with families to produce detailed weekly goals
• Meet with families on a weekly basis, to
• Keep families accountable to shelter guidelines; enforce guidelines through verbal and written warnings, as needed
• Complete monthly reports in a timely manner
• Enter each family served into the Homeless Management Information System (HMIS) in a timely and accurate manner.
• Supervise, schedule and facilitate (as needed) Life Skills classes; refine curriculum as needed and support the volunteer teacher
• Answer phones, conduct prescreens, intake interviews, and provide coordination of the day site.
• Implement Pets with a Promise Program with leadership from Director of Programs
• Partner with other Family Advocates on shelter families’ transition plans
• Track services and case management notes in HMIS on a weekly basis  Conduct One Home Assessment (formerly VISPDAT) with families in shelter program

Community Relationships

• Participate in homeless agency meetings and discussions
• Form lasting partnerships with other shelter programs and community resources to advocate for families
• Coordinate host weeks in partnership with the Shelter Manager with host congregations
• Facilitate trainings for host volunteers (as needed)

Shelter Vans

• Maintain the well-being of the Family Promise vans on a weekly basis, when operating, which can include but is not limited to (cleaning the van, gassing the van, and any other duties necessary)

General Operations

• Assist in the daily activities of Family Promise i.e. staff meetings, case conferencing meetings, family intakes, congregation visits, answering phones, and any on-call duties needed.

Requirements:

• Bachelor’s Degree in human service related field preferred
• Experience in providing supportive services to those experiencing homelessness
• Knowledge of trauma-informed service provision
• Knowledge of social service, housing, childcare and employment resources
• Desired qualities: good judgment, problem solver, understands boundaries, sensitivity, cultural competence, collaboration
• Must have insured vehicle, good driving record and be willing to drive on agency business
• Proficiency in computer applications such as Word, Excel, Internet
• Schedule: Full Time Sunday – Thursday
• Reports to: Director of Programs

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Day shift
• Weekends as needed

Education:

• Bachelor's (Required)

Experience:

• Case management: 1 year (Required)

Language:

• Spanish (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person