Family Support Coordinator (Wahiawa)

Job Summary

Family Promise of Hawaiʻi (FPH) is a 501(c)3 nonprofit working to prevent and end homelessness for families with children. Our mission is to help homeless and low-income families in Hawaiʻi achieve sustainable independence by mobilizing existing community resources and support. We offer emergency shelter, rental assistance, prevention/diversion services, and holistic case management.

The Family Support Coordinator will serve the first point of contact for families seeking assistance and will coordinate services and facility operations for families currently in FPH’s programs. The Coordinator will manage program inquiries, determine eligibility, and make appropriate referrals. The Coordinator will also coordinate with other staff to organize facility and supply needs, support families using the facility, and supervise volunteers at the facility.

This full-time position will be in-office at our Wahiawa ʻOhana Navigation Center (360 California Ave.) Wednesday - Sunday from 9am-5pm.

Essential Job Functions

Program Inquiries (50%)

• Answer FPH’s intake phone line, respond to email inquiries seeking assistance, and greet families seeking walk-in services.
• Gather basic information about each family and determine if they might be eligible for an FPH program. Make internal and external referrals as appropriate.
• Input family information into FPH’s data tracking system.

Service Coordination (40%)

• Coordinate with other FPH staff to facilitate donations (food, supplies, etc.), volunteer schedules, and other facility needs.
• Support families in understanding FPH program guidelines and expectations regarding facility usage, including their facility maintenance chores.
• Supervise and support volunteers as they interact with families at the facility.
• Stock and organize supplies for families. Coordinate with other staff and community partners when supplies are running low.
• Distribute supplies to families as needed. Track requests and ensure that families receive supplies designated to the appropriate program.

Facility Operations (10%)

• Unlock the building in the morning and/or secure the office at the end of the day, depending on the position’s hours.
• Check the mail and sign for deliveries.
• Coordinate with vendors and contractors for facility maintenance needs.
• As needed, drive the company van with FPH guests to various shelter sites at the end of the day.
• As needed, arrange for van maintenance and safety checks.

Required Qualifications & Experience

• Strong communication and customer service skills.
• Working knowledge of homelessness services.
• Self-motivated and passionate about the mission of Family Promise of Hawaiʻi.
• Empathetic and able to empower families’ choices.
• Detail-oriented.​ ​
• Team player who works well with a variety of personalities.
• Able to accept feedback and adaptable to change.
• Flexible with work schedule.
• Valid driver’s license.

Preferred Qualifications & Experience

• Fluent in another language, particularly Pacific Islander languages.
• An interest, training, or background in case management or social work.

Our Commitment to Equity

In line with Family Promise of Hawaiʻi’s core values, we are committed to advancing diversity, inclusion, equity, social justice, and antiracism throughout our work. We value the different forms of experience and expertise on our team, and we strive to build an organization that leverages each employee’s unique skills and perspectives. We encourage people of all backgrounds to apply to this position, even if you’ve had a less traditional career path or don’t think you check every box in the job description.

Hiring Process

Submit your resume and cover letter in the form on our website. We will begin reviewing applications on a rolling basis.

To protect the health and safety of our workforce and the community we serve, Family Promise of Hawaiʻi requires all employees to be fully vaccinated against COVID-19, as defined by the CDC, unless a reasonable accommodation is approved. This position also requires a TB clearance.

Compensation and Benefits

The salary range for this full-time position is $45,000 – $50,000.

Benefits at Family Promise of Hawaiʻi include:

• A passionate team and mission-driven work environment.
• Medical, dental, and vision insurance (covered for employees)
• 25 paid sick and vacation days and 13 holidays
• A 401(k) retirement plan with a 3% employer contribution — regardless of how much you choose to contribute, we will contribute 3% of your salary
• Paid family and medical leave, allowing you to take time off for the birth or adoption of a new child, your own serious medical condition, or caregiving for a close family member's serious medical condition
• Monthly cell phone stipend and mileage reimbursement.
• Professional development and training opportunities.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Mileage reimbursement
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $45,000 - $50,000