CMIS Lead

Job Posting: CMIS Lead (Full-Time, Non-Exempt)

Location: Spokane, WA

Hourly Rate: Starting pay, $22 per hour

Start Date: As Soon As Possible

About Family Promise of Spokane:

Family Promise of Spokane is a non-profit organization committed to ending family homelessness. Our mission is to "equip families and communities to end homelessness," and we firmly believe that "no child should experience homelessness." Guided by our core values—Radically Empathetic, Collaborative Stewards, Curiously Accountable, Intentional Innovators, and Compassionately Competitive—we strive to make a meaningful impact in our community.

Position Overview:

The CMIS Lead is a critical role within Family Promise of Spokane, responsible for leveraging data to enhance our efforts to eliminate family homelessness. This position supports our data-driven approach by managing and analyzing information within the Homeless Management Information System (HMIS/CMIS). The ideal candidate will be skilled in data analysis using tools such as Excel, Google Sheets, Tableau, or Power BI and possess a passion for technology and innovation to support our community’s needs.

Key Responsibilities:

• Ensure timely and accurate entry of family data into the CMIS system.
• Coordinate and manage data exports from internal software (MaP).
• Generate and manage CMIS reports, including Monthly Data Quality checks (MDQR).
• Maintain a schedule for cross-platform data quality checks and corrections.
• Collaborate with CMIS team and staff to improve data input quality.
• Assist in developing and coordinating CMIS processes and strategies.
• Run various reports for the Executive team to support grant applications.
• Build and maintain internal and external dashboards with the Director of Research and Development.
• Research and develop new technologies and methods to improve CMIS capabilities (1-2 hours per week).
• Act as the point of contact for CHHS/CMIS and other assigned agencies.
• Follow strict confidentiality, professional boundaries, and compliance with relevant state laws (e.g., WA State Mandatory Reporter Laws).
• Collaborate with current agency partners and develop new partnerships.
• Attend community meetings and participate in relevant trainings as assigned.

Qualifications:

Education:

• GED or High School diploma required.
• Bachelor's degree in a social services-related field preferred (or a combination of education and experience).
• Certification in applicable software and HUD data analysis is a plus.

Experience:

• Must be at least 21 years of age.
• At least 1 year of CMIS experience required.
• 2 years of experience working with data containing Personally Identifying Information.
• 2 years of experience with HMIS, EHR, or similar CRM software.
• Preferred knowledge in:
• HMIS/CMIS software and HUD Data Dictionary Standards
• Microsoft Excel/Google Sheets for data management
• SQL/MYSQL, XML/XLSX/CSV/ODT/JSON data formats
• Workflow templates for user tasks (e.g., Intakes, Assessments)
• Python and C# for data analysis (preferred, not required).

Skills & Qualities:

• Proficient in Microsoft Excel and data management tools.
• Strong collaboration and communication skills within a team environment.
• Self-motivated with a passion for learning and exploring new challenges.
• Professional demeanor and effective communicator (in-person, phone, email, and messaging).
• Strong documentation, organizational skills, and attention to detail.
• Able to work independently and as part of a team.
• Creative thinker and strategic planner for efficient process development.
• Friendly and capable of building relationships with various stakeholders

Benefits - Please see the employee handbook for all benefit details.

• 100% employer-paid medical/dental coverage or a $250 monthly health stipend.
• Approximately 120 hours of earned/paid vacation hours in the first year (based on hours worked).
• Sick pay.
• 9 paid company holidays
• Employer-provided work computer.
• Flexible work hours.

Physical & Working Conditions:

• Ability to sit, stand, walk, and perform physical tasks for up to 2 hours.
• Ability to lift/carry up to 25 pounds in compliance with WA Labor & Industry standards.
• Work is primarily indoors at our shelter location but may involve occasional outdoor work.
• Environment may be busy, chaotic, and loud.
• Work may involve interaction with clients experiencing substance abuse, mental health conditions, or gang involvement.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

• AD&D insurance
• Dental insurance
• Disability insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid holidays
• Paid sick time
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• No nights
• Weekends as needed

Work Location: In person

Salary : $22