What are the responsibilities and job description for the Guest Support Specialist (Sat/Sun 4p-12a) position at Family Promise of Tualatin Valley?
Family Promise of Tualatin Valley (FPTV) is on the lookout for a dynamic, customer-oriented Guest Support Specialist to join our ranks! Are you someone who empathizes deeply with those facing tough times, dedicated to ensuring they feel heard, valued, and respected? Are you a natural problem-solver, quick on your feet and ready to tackle any challenge that comes your way? Do you yearn to be part of an organization that's not just about talk, but genuinely making a positive impact in people's lives? If so, then this opportunity might just be tailor-made for you! Our environment is fast-paced, often requiring out-of-the-box thinking, so if you're armed with creativity and a passion for making a difference, we want to hear from you! Join us in our mission to create lasting change and bring hope to those who need it most. Join FPTV and become part of a purpose-driven team committed to making a tangible difference in the lives of individuals and families experiencing homelessness in Washington County. At FPTV, we offer more than just a job; we offer a fulfilling career enriched with meaningful work, a supportive environment, and a comprehensive benefits package.
Description
Why FPTV?
- Comprehensive Benefits: At FPTV, we prioritize employee well-being. Full-time employees enjoy a generous employer-assisted benefits package that includes a 401(k) plan, medical, dental, vision, long-term disability, and life insurance. Part-time employees may also have access to select benefits, providing flexibility and support tailored to their needs.
- Work-Life Balance: We value our employees' time and strive to support a healthy work-life balance. Full-time employees receive 3 weeks of paid time off annually, while part-time employees earn a pro-rated amount based on the hours they work. In addition, all employees are eligible for 12 paid holidays, ensuring everyone has time to relax and recharge.
- Family-Friendly Policies: Life doesn’t stop at the office door, and neither does FPTV’s support for employees with family commitments. Our family-friendly culture includes perks like the option to bring your furry friend to work.
- Continuous Learning and Growth: Join a team that champions continuous improvement. At FPTV, we learn and grow together to better serve our community. We are committed to professional development and advancing our mission to improve sustainable housing solutions for all.
- Equity and Inclusion: FPTV is dedicated to creating an inclusive environment where everyone feels valued and respected. Our diverse team actively engages with our communities, listens, and adapts to create meaningful, community-centered strategies that drive systemic change.
About Us:
FPTV is a small, non-profit organization dedicated to serving families and individuals experiencing homelessness in Washington County. Our experienced and diverse team brings their best selves to work each day, alongside those we serve. Together, we advocate for systemic change and work tirelessly to create a better life for people impacted by the trauma of homelessness.
Join Us:
If you're passionate about making a difference and want to work with a team that values compassion, integrity, and collaboration, then FPTV is the place for you. Apply now to join our team and be part of something truly meaningful.
Want to Know More, Keep Reading!
The Guest Support Specialist partners with FPTV case managers to assist guests in a 24-hour shelter setting to provide a safe, clean, and supportive environment. This position will interact with other staff members and supervisors as well as provide additional staff and guest support wherever it's needed. Our ideal candidate will relish that no two days are the same, and your role will change and grow as we do.
Required Qualifications:
- 1 years of experience in similar positions, e.g., direct care, guest assistant, front desk work.
- Bilingual skills (English/Spanish) are highly valued and preferred!
- Strong integrity and commitment to client satisfaction.
- Passionate about ensuring excellent treatment and care for clients, staff, and vendors.
- Proficient multitasking skills.
- Clear and professional verbal and written communication skills and the ability to ensure prompt follow-through.
- Ability to authentically connect with others and meet participants ‘where they are’ while maintaining appropriate and professional boundaries.
- Ability to navigate challenging discussions with appropriate boundaries and confidentiality.
- Pleasant, patient, and friendly attitude.
- Attention to detail.
- Excellent listening skills.
- Strong work ethic and team player mentality.
- Ability to handle complaints and challenging clients professionally.
- Ability & willingness to cover additional hours outside of regular shift, including Holidays and inclement weather preferred
- Proficiency in Microsoft Office and Google Docs.
- Ability to pass a pre-employment background check and drug screen.
- Due to federal funding, drug use, including marijuana, is prohibited during employment.
- Must be 18 or older and have reliable transportation.
Desired Qualifications - If you do not, we will provide the required training.
- Willing to pick up additional shifts or hours based on organizational needs and personal availability is preferred.
- Familiarity Apricot or guest registration databases
- Familiarity with Google Drive and Outlook
- CPR/First Aid/Narcan Certification
- Valid food handler’s card
At FPTV, we recognize that talent and potential come in many forms. If you do not meet all the listed qualifications but believe you have the ability to excel in this position, we encourage you to apply. We value diverse experiences and perspectives, including those with lived experience related to our mission. Your unique background may be the perfect fit for our team. Don't hesitate to share with us how your skills and experiences can contribute to our organization's goals.
Pay Scale: $18-21/hr., DOE
Work Hours: Saturday/Sunday, 4pm-12a.
Physical Demands and Work Environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform the essential functions.
Physical Demands:
The role requires sitting, especially for computer work, extending arms in various directions, and using office equipment like a computer and phone. Must be able to lift up to 30 pounds and navigate a large building, including tight spaces. Requires visual acuity for reading screens or documents and the auditory capacity for oral communication. Regular attendance is vital.
Work Environment:
This role operates in a professional office setting, using standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.
Family Promise of Tualatin Valley is an Equal Opportunity Employer, deeply committed to diversity, equity and inclusion, both in our hiring practices and in experiences as a FPTV employee. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work and experience a culture that is free of harassment, racism, and discrimination.
Salary
$18 - $21 per hour
Salary : $18 - $21
