Guest Support Specialist - Sat/Sun (8am-4pm)

Family Promise of Tualatin Valley (FPTV) is on the lookout for a dynamic, customer-oriented Guest Support Specialist to join our ranks!

Are you someone who empathizes deeply with those facing tough times, dedicated to ensuring they feel heard, valued, and respected? Are you a natural problem-solver, quick on your feet and ready to tackle any challenge that comes your way? Do you yearn to be part of an organization that's not just about talk but genuinely making a positive impact in people's lives?

At FPTV, our mission is to help families and individuals experiencing homelessness in Washington County find stability, housing, and hope. We’re guided by our core values—Kindness, Accountability, Stewardship, Dignity, and Empowerment—and we bring those values to life in everything we do.

Our environment is fast-paced, often requiring out-of-the-box thinking, so if you're armed with creativity, compassion, and a passion for making a difference, we want to hear from you!

Why FPTV?

• Meaningful Benefits: We value every team member. Part-time employees are eligible for a range of impactful benefits, including a 401(k) with employer match, long-term disability and life insurance, a monthly HRA stipend, paid time off (prorated based on hours worked), and 3 paid sick days annually.
• Work-Life Balance: We support a healthy balance between work and personal life. All employees are eligible for up to 12 paid holidays per year, with holiday pay adjusted according to their regular work schedule.
• Supportive Workplace Culture: Life doesn’t stop at the office door—and neither does FPTV’s support for our team. We believe in creating a welcoming, relaxed environment, and yes, that includes being dog-friendly. You’ll often find four-legged friends in the office, adding a little extra joy to the day.
• Opportunity to Grow: We champion continuous improvement and professional development. At FPTV, team members are encouraged to take initiative, expand their skills, and grow alongside our mission to create sustainable housing solutions for families in crisis.
• Equity and Inclusion: We are committed to building an inclusive, respectful, and community-centered workplace. Our team reflects the diversity of the families we serve, and we strive every day to create real, lasting change—together.

About Us:

FPTV is a small, non-profit organization dedicated to serving families and individuals experiencing homelessness in Washington County. Our experienced and diverse team brings their best selves to work each day, alongside those we serve. Together, we advocate for systemic change and work tirelessly to create a better life for people impacted by the trauma of homelessness.

Join Us:

If you're passionate about making a difference and want to work with a team that values compassion, integrity, and collaboration, then FPTV is the place for you. Our values are more than words—we embody them daily through our actions, our relationships, and the care we provide to our guests and one another.

At FPTV, we offer more than just a job—we offer a fulfilling career enriched with meaningful work, a supportive and inclusive environment, and a commitment to your growth and well-being.

Apply now to be part of something truly meaningful.

Want to Know More, Keep Reading!

The Guest Support Specialist partners with FPTV case managers to assist guests in a 24-hour shelter setting, helping maintain a safe, clean, and supportive environment. This position interacts with other staff members and supervisors and provides additional support wherever it’s needed. Our ideal candidate will thrive in a dynamic environment, ready to adapt as the needs of the shelter evolve—no two days are ever the same.

Required Qualifications:

• 1 years of experience in similar positions, e.g., direct care, guest assistant, front desk work.
• Bilingual skills (English/Spanish) are highly valued and preferred!
• Strong integrity and commitment to client satisfaction.
• Passionate about ensuring excellent treatment and care for guests, clients, staff, and vendors.
• Proficient multitasking skills.
• Clear and professional verbal and written communication skills with prompt follow-through.
• Ability to authentically connect with others and meet participants where they are, while maintaining appropriate and professional boundaries.
• Ability to navigate challenging discussions with empathy, confidentiality, and respect.
• Pleasant, patient, and friendly attitude.
• Strong attention to detail.
• Excellent listening skills.
• Strong work ethic and team player mentality.
• Ability to handle complaints and challenging situations professionally.
• Willingness to work additional hours outside regular shifts, including holidays and inclement weather (preferred).
• Proficiency in Microsoft Office and Google Docs.
• Ability to pass a pre-employment background check and drug screen.
• Due to federal funding, drug use—including marijuana—is prohibited during employment.
• Must be 18 or older and have reliable transportation.

Desired Qualifications

• Willing to pick up additional shifts or hours based on organizational needs and personal availability
• Familiarity with Apricot or other guest registration databases
• CPR/First Aid/Narcan Certification
• Valid food handler’s card

At FPTV, we recognize that talent and potential come in many forms. If you don’t meet every qualification but believe you’d thrive in this role, we encourage you to apply. We value diverse experiences and perspectives—including those with lived experience connected to our mission. Tell us how your unique background can contribute to our team.

Pay Scale: $18-21/hr., DOE

Work Hours: Saturday and Sunday, 8a-4p

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform the essential functions.

Physical Demands:

The role requires sitting—especially for computer work—extending arms in various directions, and using office equipment like a computer and phone. Must be able to lift up to 30 pounds and navigate a large building, including tight spaces. Requires visual acuity for reading screens or documents and the auditory capacity for oral communication. Regular attendance is vital.

Work Environment:

This role operates in a professional office setting, using standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Equal Opportunity Employer

Family Promise of Tualatin Valley is an Equal Opportunity Employer and deeply committed to diversity, equity, and inclusion in both our hiring practices and employee experience. We strive to create a mindful, respectful workplace where all staff can bring their full selves to work and contribute to a culture free of harassment, racism, and discrimination.

Note: Job ads are not intended to be exhaustive lists of all responsibilities or qualifications. They reflect the primary job elements and are subject to change as needs evolve. This posting does not create an employment contract.

Job Type: Part-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Disability insurance
• Employee assistance program
• Life insurance
• Loan forgiveness
• Mileage reimbursement
• Opportunities for advancement
• Paid orientation
• Paid sick time
• Paid time off
• Referral program
• Retirement plan
• Safety equipment provided

Schedule:

• 8 hour shift
• Day shift
• Every weekend

People with a criminal record are encouraged to apply

Application Question(s):

• Why do you want to work at FPTV?
• What draws you to working for a non-profit organization focused on supporting families experiencing homelessness?
• What is your desired salary?
• What are your preferred personal pronouns?
• Do you have any experience with trauma informed de-escalation, or crisis management?
• What is the earliest date you are available to start this position?

Experience:

• direct care, guest assistant, or front desk: 1 year (Preferred)

Language:

• English (Required)
• Spanish (Preferred)

Ability to Commute:

• Tigard, OR 97223 (Required)

Work Location: In person

Salary : $18 - $21