Administrative Assistant

Job Summary:

Actively supports the clinical and management teams of the agency by coordinating psychiatric services, managing schedules and handling inquiries using effective communication skills, teamwork, and a positive approach.

Essential Functions

· Answer incoming phone calls and resolve each call accordingly.

· Complete intake information with new clients over the phone.

· Greet consumers; verify their insurance and collect any co-pays due.

· Provide exceptional customer service to consumers and staff within the agency.

· Ensure that all consumers are assigned to a provider that is credentialed with their insurance.

· Assist any new consumers with initial paperwork.

· Check out consumer at the end of each appointment by scheduling follow up appointments and collecting any co-pays due.

· Send faxes for providers when instructed.

· Confirm consumer appointment by calling prior day.

· Keep an inventory of office supplies and submit orders to Director of Administration.

· File appropriate medical documents into consumer charts and EMR.

· Complete a Quality Management checklist each month.

· All other duties as assigned.

Requirements:

· High school diploma or GED.

· Ability to communicate effectively and efficiently with staff members and patients in person and over the phone.

· Must be detail oriented and very organized and have ability to prioritize duties.

· Must be able to lift 30 lbs.

· Be able to sit for up to 4 hours.

· Must be eligible for Act 34, Act 151, and FBI Clearances

Core Competencies

· File and scan client records into the EMR and charts while checking for completeness and verify materials are file correctly

· Perform receptionist duties: Provide professional and excellent customer service, answer phones, accept referrals, send, and properly distribute faxes, schedule appointments, answer general questions and refer more complex issues to appropriate staff

· Provide secretarial support; typing letters, scheduling, copying as requested

· Maintain appropriate professional boundaries and seek supervision when questions arise

· Assist Program Manager/Supervisor with tasks as assigned

Job Type: Full-time

Pay: From $15.00 per hour

Schedule:

• 8 hour shift

Work Location: In person

Salary : $15