Demo

Client Success Specialist

Family Resource Group
Baton Rouge, LA Full Time
POSTED ON 2/11/2025
AVAILABLE BEFORE 4/11/2025

This position is not remote.

As a Client Success Specialist, your primary responsibility will be to ensure the satisfaction and success of our clients. This role combines account management and relationship-building to drive client retention and deliver exceptional service.

Key Responsibilities:

Client Success Tasks:

  • Client Advocacy: Serve as the main contact for client inquiries, concerns, and feedback, ensuring their needs are met within the organization.
  • Account Management: Monitor client accounts, conduct regular check-ins, and address business challenges proactively.
  • Scheduling Meetings and Phone Calls with Clients: Coordinate regular discussions to align on client goals, address concerns, and ensure seamless delivery of services.
  • Building Client Relationships: Develop and maintain long-term relationships with clients, ensuring satisfaction and trust.
  • Manages Print Ads, Digital Ads, and Services for Six Markets: Oversee the approval and deployment of client advertising materials across multiple platforms.
  • Ensures Client Ads Run on Time: Track ad schedules, upload ROS ads to Broadstreet, and ensure timely execution of all advertising campaigns.
  • Feedback Loop: Collect client feedback through surveys and implement insights for continuous improvement.
  • Retention Strategies: Proactively identify potential risks and implement strategies to reduce churn while enhancing client satisfaction.
  • Keep Box Updated with Client Assets: Maintain organized, up-to-date records of client assets for easy retrieval.

Required Skills and Qualifications:

  • Strong communication and interpersonal skills
  • Experience in client relationship management and/or account management
  • Familiarity with CRM software and project management tools is a plus
  • Strong organizational skills and the ability to manage multiple tasks and deadlines simultaneously

Work Environment:

This dynamic role involves frequent collaboration with clients, Account Executives, and internal teams. You’ll manage client accounts to ensure high-quality, timely delivery of advertising materials across multiple markets.

Job Type: Part-time

Pay: From $12.00 per hour

Expected hours: No more than 20 per week

Schedule:

  • Day shift
  • Monday to Friday

Work Location: In person

Salary : $12

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