What are the responsibilities and job description for the Customer Service Representative position at Family Resource Home Care?
Join Our Award-Winning Team at Family Resource Home Care!
We’re looking for someone who is passionate about improving the quality of life for our clients and helping them stay safe and independent. Our mission is simple: improve more lives!
What You’ll Do
- Handle Inbound Calls: Manage high call volumes, providing efficient and professional support.
- Use Software Effectively: Assist with schedule adjustments, general questions, and basic company information.
- Maintain Schedules: Keep client and caregiver schedules updated and document all conversations thoroughly.
- Support Staffing Efforts: Work with branch teams to aid in staffing needs.
- Evaluate Client Inquiries: Direct and resolve Client Care inquiries appropriately.
- Communicate Schedule Changes: Notify clients and caregivers about updates, cancellations, and shift acceptances.
- Assist Caregivers: Coach caregivers on using Point-of-Care for accurate timekeeping and task completion.
- Ensure After-Hours Coverage: Participate in a team rotation for after-hours on-call needs.
- And More!
Work Schedule
- Location: Office environment (100% of the time)
- Shifts: Rotate between varying schedules starting as early as 6 AM and ending as late as 10 PM, with rotating overnight on-call duties.
Are You a Good Fit?
- Passionate About Helping Others: If you’re dedicated to improving lives, you’re on the right track!
- Customer Service Experience: Ideally, you have 2 years of experience in customer service.
- Strong Problem-Solving Skills: Excellent communication and technical proficiency are essential.
- Relevant Experience: Call center or healthcare experience is a plus.
What Will We Offer You?
At Family Resource Home Care, we ask a lot of our employees, which is why we give so much in return. In addition to your competitive pay, medical/dental/vision plan, and matching 401(k), we’ll shower you with perks, including:
- Company Paid Life and AD&D Insurance: Feel a sense of security for your loved ones with our company paid life insurance.
- Paid-Time Off: Accrue 3 weeks of paid vacation in your first year, and more after that!
- 10 Paid Holidays: Enjoy time with friends and family during the holidays.
If you’re ready to make a difference, we’d love to hear from you!
