What are the responsibilities and job description for the Front Desk Receptionist - Bilingual(Spanish/English) position at Family Service Agency, Inc.?
Job Functions (Tasks/Responsibilities)
Performs, within stated Agency policies and procedures, office receptionist duties including answering the telephone, routing calls to appropriate personnel, taking messages, informing potential clients about the available services.
Data entry for all new clients and update all client information in computer.
Assists supervisor or other clerical staff in the performance of other duties when requested.
Maintains active interest in the development of clerical practice skills, techniques, and capabilities; participates in selected continuing education programs to increase knowledge, understanding and expertise in the primary areas of performance responsibility.
Word processing and duplicating duties as assigned by supervisor.
Any filing assigned by supervisor
Make screening and intake appointments.
Accept payment from clients.
Will cross-train for other support staff positions, performs relief duties when needed.
Performs related tasks as may be assigned which includes doing UAs with probation clients as needed.
Performs duties of the Agency mail clerk - sorting, delivering and posting incoming and outgoing mail.
Organizational Communication
Confers on a regular basis with supervisor regarding performance of assigned duties and progress in achievement of established performance goals.
Promptly shares reliable and complete information with supervisor and others who need it.
Demonstrates effective communication methods and skills and use of appropriate lines of authority
Demonstrates attention to others by using active listening skills, e.g., questioning for clarification, paraphrasing, eye contact, etc
Seeks clarification from supervisor on agency tasks
Keeps current by using staff communication systems.
Maintains client and appropriate organizational confidentiality.
Attendance - Is consistently present, punctual, and meets Agency standards. Provides proper advance notification for absence or tardiness.
Job Type: Full-time
Pay: $13.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Microsoft Office: 1 year (Preferred)
- Customer Service: 1 year (Preferred)
Language:
- Spanish (an asset) (Preferred)
Work Location: In person
Salary : $13