Financial Counselor and Lead Educator (Full-Time)

Position: Financial Counselor and Lead Educator (Full-Time)

Benefits: 403(b) (employer match available after one year), ten (10) days paid vacation, Agency’s paid holidays, paid sick leave, employer-provided life insurance, employer-provided long-term disability insurance (after one year). Health insurance is not offered at this time

Location: Sheboygan, WI. Some remote work possible.

Salary Range: $41,600 – $52,000 annually

Reports to: Director of Counseling

What we do – we are an agency dedicated to helping individuals and families maintain and achieve financial stability and improve their quality of life. We accomplish this and enhance the community by providing education, counseling, advocacy, and financial management programs.

Who we are – a team who helps individuals who tirelessly help individuals through a value system of fun, empathy, answerability safety and thankfulness.

Where and when we do it – we have the flexibility to work from home and enjoy ½ day Fridays.

Why we do it – we seek to lead individuals and families to maintain financial stability and improve their quality of life through reaching financial wellness. 

Our values - F.E.A.S.T. 

Fun • Boosts morale and motivation • Strengthens team cohesion • Reduces stress and burnout • Improves productivity and performance

Empathy • Builds trust • Enhances emotional intelligence • Promotes inclusivity • Improves relationships • Positive work culture

Answerability • Fosters trust and respect • Drives performance and productivity • Promotes growth and development • Aligns goals 

Safety • Promotes wellbeing • Enhances employee engagement • Improves collaboration • Encourages diversity • Drives a sense of belonging 

Thankfulness • Increases engagement • Boosts productivity • Improves workplace relationships • Enhances resilience • Fosters employee retention 

General Overview:

Oversee all agency education programs including curriculum development, execution of current programs including billing and paperwork, development of new education programs and staff development and metrics to measure program success.

Credit Counseling:

The Credit Counselor assists clients in managing their consumer credit and budgeting processes. Managing the entire credit counseling process, this position will be accountable for establishing relationships with clients, as well as identifying client needs, analyzing their credit situation, preparing a budget, establishing creditor payment schedules, and implementing repayment programs. In addition, the Credit Counselor may prepare and conduct public presentations for the agency, and will be expected to conduct financial literacy classes when scheduled. They will also assist in the training of new counselors through a shadowing process.

Responsibilities and Duties:

• Conduct interviews with potential clients to review needs.

• Assist client by analyzing the current credit situation, offering basic training to educate client on credit and budgeting techniques.

• Develop & clearly present payment and budget recommendation to clients with intent to gain consensus on a workable plan of action.

• Understand creditor payment agreements and guidelines; generate credit payment schedules amortizing debt over a period of 5 years or less.

• Regularly monitor clients to assure payment plans are adhered to; counsel clients when financial hardships arise; audit files annually.

• Accurately generate and complete administrative paperwork required for each counseling session.

• Act as a team player with agency staff, partnering with the entire agency team to continually improve the services offered to clients.

• Become a Certified Consumer Credit Counselor within six months of employment; maintain Certified Consumer Credit Counselor designation by meeting all of the necessary requirements.

• Attend State, Regional, and National meetings, as required.

• Occasional travel is required. This is not limited to within Sheboygan County.

• Normal work week is forty (40) to forty-five (45) hours per week, with occasional nights and weekends.

• Must be willing to become a HUD Certified Counselor within 6 months of start date

• Prepare and conduct educational and classroom presentations in school and corporate settings.

• Handle telephone inquiries about various agency programs; promote agency and its various programs to community, church, or school groups.

Minimum Requirements:

Relevant experience in finance or related field. Experience in teaching adult learners and utilize soft skills to establish community relationships.

Qualifications and Skills:

• Must feel comfortable with public speaking and teaching

• Must be a self-starter, able to work individually as well as in a team environment, enjoy working with people-prior experience dealing with customers preferred.

• Prior experience in financial or banking industry preferred; position requires bonding.

• An understanding of budgeting and/or basic finances preferred. Knowledge of insurance, real estate or accounting a plus.

• Working knowledge of Microsoft Word and Excel required.

• Must have a valid driver’s license and reliable transportation.

• May require evening or weekend client appointments.