What are the responsibilities and job description for the Training Adminstrator position at Family Service & Guidance Center?
Department: Human Resources
Job Status: Full-Time
FLSA Status: Exempt
Reports to: Human Resources Director
Positions Supervised: None
Amount of Travel Required: Minimal (Local)
Work Schedule: Monday – Friday, 8:00am – 5:00pm
Position Summary:
The Training Administrator position is responsible for supporting the major functions of the training program in support of internship, CCBHC and CMHC requirements and the overall agency mission and vision. The Training Administrator will collaborate with Center leadership to develop and implement annual training programs, working with all levels of the agency to ensure quality training and education is being provided.
ESSENTIAL FUNCTIONS
- In collaboration with others, develop and maintain an annual training plan informed by continuous quality improvement efforts and regulatory standards.
- Ensure that training plans address all CCBHC requirements (Cultural Competence, Person/Family-Centered Care, Trauma-Informed Care, Integration of Care, etc.) as well as FSGC required annual training.
- Coordinate with programs to identify the training and educational needs of each respective program.
- Ensure familiarity with the different disciplines and their respective academic and licensing requirements at all levels; is familiar with State required training for all disciplines and job titles.
- In conjunction with Directors, supervisors, and programs, review the content of and help select appropriate training for staff.
- In collaboration with Directors, supervisors, and programs, develop and maintain methods to track, assess, and measure the skills/competencies of employees in conjunction with agency policies and procedure.
- In collaboration with Human Resources, support the agency’s new employee on-boarding process and other annual trainings, to include scheduling shadowing and training opportunities specific to employee’s roles.
- Maintain effective and timely communication to keep supervisors and HR apprised of new employee on-boarding progress and completion of all required trainings.
- Develop, schedule, and lead educational presentations, classes, and other educational activities as needed, ensuring all trainings/competencies are recorded correctly in personnel records.
- In conjunction with the APA Program Training Director and other agency Directors, organize and schedule internal speakers and trainers, including a centralized registration process.
- In collaboration with others, ensure that individuals providing staff training have the documented education, qualifications, training, and experience as defined by Center guidelines or evidenced-based training modules.
- In collaboration with Human Resources, serve as an administrator of the Learning Management System(s) (LMS) to provide online training to staff.
- Work with other agency stakeholders to achieve continuous performance improvement in agency educational activities.
- Assess training effectiveness across departments. Document and provide feedback to supervisors throughout the organization about training deficiencies in their department(s).
- Work with internal and community partners to maximize knowledge about the Center’s training and educational opportunities.
- Promote an environment that is conducive to learning.
- Assist with registration and tracking of trainings across the agency.
- Participate in collaborative efforts with other Mental Health Centers in Kansas if necessary.
- Regular and predicable attendance and punctuality.
- Other duties as assigned.
Education/Licensure:
- Education and/or experience equivalent to undergraduate degree in training, human resources, education, human services, mental health, social services, business, or related field required.
- High School diploma or GED equivalent, required.
- Must successfully pass the KBI and DCF Central Registry and all other background investigations.
- Must possess a valid driver’s license, a good driving record, current auto insurance and reliable transportation.
Experience:
- 3-5 years of experience in developing training content and curriculum, preferred.
- Experience building online training. Relias, Articulate, KS Train preferred.
- Experience with planning and coordination of training plans.
Knowledge/Skills/Abilities:
- Excellent communication skills (verbal and written)
- Customer focused (internal and external)
- Ability to effectively relate to employees and the public in a positive way.
- Ability to work effectively independently, or in a team with people of all socio-economic classes.
- Produce documents written with clearly organized thoughts using proper sentence construction, punctuation, and grammar.
- Ability to present information to a variety of audiences.
- Excellent judgement, communication, program development, interpersonal skills, and conflict resolution skills.
- Excellent ability to work with diverse personalities, in a tactful, flexible, and mature way.
- Possess creative and flexible thinking and the ability to understand that not everyone learns in the same manner.
- Excellent listening skills
- Accountability
- Reliability
- Trust/Integrity
- Adaptability/Flexibility
- Time Management
- Organizational Skills
- Proficiency in MS Office Suite with ability to learn other software programs.
- Ability to work with various computer software programs and be able to train others in basic technological uses of the EHR, Microsoft Office (Word, Excel, Outlook), telephone systems, etc.
- Ability to learn and possess a working knowledge of Center programs, current policies and regulations governing operations.
- Relationship building
- Problem Solving
- Attention to detail and accuracy in work
- Being collaborative
PHYSICAL DEMANDS
N (Not Applicable) Activity is not applicable to this position.
O (Occasionally) Position requires this activity up to 33% of the time (0 – 2.5 hrs/day)
F (Frequently) Position requires this activity from 33% - 66% of the time (2.5 – 5.5 hrs/day)
C (Constantly) Position requires this activity more than 66% of the time (5.5 hrs/day)
Physical Demands Lift/Carry
Stand (O) 10 lbs. or less (F)
Walk (O) 11 – 20 lbs. (F)
Sit (F) 21 – 50 lbs. (O)
Manually Manipulate (O) 51 – 100 lbs. (O)
Reach Outward (O) Over 100 lbs. (N)
Reach Above Shoulder (O)
Climb (N) Push/Pull
Crawl (N) 12 lbs. or less (F)
Squat or Kneel (O) 26- 40 lbs. (O)
Bend (F) 41 – 100 lbs. (N)
SUPERVISORY RESPONSIBILITIES
This position has no direct supervisory responsibilities.
WORK ENVIRONMENT
Interruptions can occur. Minimal risk of exposure to aggressive and/or acting out (verbal and physical) children and youth. This position may involve long periods of sitting or standing, using telephone and computer. Most interactions are with other agency staff.
