Assistant Director, Lucy's Hearth

FSRI is always looking for candidates that want to make a positive impact on the community we serve in!  

Position Summary: Responsible for providing day-to-day management of the Lucy’s Hearth continuum of programs and expansion efforts as assistant to the Department Director, spanning emergency family shelter, transitional housing, permanent supportive housing, and community-based services. Facilitates on-site staff training, supervises staff, and oversees staff recruitment efforts and scheduling across all programs and services. Focuses on culturally attuned, trauma-informed best practice services aimed at homelessness prevention and mitigation for resident families.

Specific Duties/Responsibilities: 

• Provides oversight for overall shelter operations, ensuring uninterrupted, on-site 24/7/365 coverage of the facility.
• Ensures service delivery for resident families is in accordance with all contracts, licenses and agency policies and procedures and that policies and procedures are kept up to date.
• Assists the Department Director in identifying service gaps/program needs and planning, designing, implementing, and overseeing new and expansion programming.
• Works closely with the Department Director to ensure service outcome targets are met.
• Collaborates with the Human Resources Department to recruit and retain staff and address performance issues promptly.
• Collaborates with the Quality Management Department and leadership to develop data collection methods, monitor progress in achieving goals and objectives, coordinate chart maintenance and archiving activities, triage/mediate incident reports, and implement programmatic course corrections.

Qualifications:

• Bachelor's degree in human or social services required or two years of comparable experience
• Prior supervisory and/or program management experience required
• Possession of a valid driver’s license, reliable transportation and proof of current auto insurance required
• Experience working within the Rhode Island housing system preferred
• Must have excellent communication, interpersonal, and organizational skills
• Must be agreeable to flexible scheduling to meet resident family needs
• FSRI holds a management agreement with Lucy’s Hearth. As essential staff, the Assistant Director is required to report to work when scheduled, even if FSRI is otherwise closed, and to remain on site beyond the end of a shift until a replacement arrives, if needed
• Outstanding communication skills (i.e., written, verbal, presentation) a must 
• Bilingual skills are compensated by an additional 6%, above base pay.
• Multilingual skills are compensated by an additional 8%, above base pay.

Physical Requirements: This position requires community visits. Employees in this position must have the ability to:  

• Travel to and from Lucy’s Hearth and FSRI offices and community locations, which could include using walkways, stairs, and/or elevators. 
• Ability to lift up to 20 lbs.  

Don’t meet every single requirement?  Here at FSRI, we’re dedicated to building a diverse and inclusive workplace. If you’re excited about one of our career opportunities, but your experience doesn’t align perfectly with every qualification, we encourage you to apply anyways. You may be the perfect fit for this or another opportunity! 

We offer our employees a comprehensive benefits package that includes health, dental and work life benefits.
Only together can we continue to grow and make a difference in our communities.
Join our FAMILY today!

About Us:
Dynamic and innovative, Family Service of RI (FSRI) is a statewide organization with a 130 year track record of success in improving the health and well-being of children and families all across our state.  We are passionate about our mission to advance equity, opportunity and hope across ALL communities – we succeed by lifting others.  FSRI’s diverse and inclusive teams – working across Health, Healing, Home and Hope pillars, are experts in their fields – every day designing and delivering cutting edge strategies to save and improve lives.  We provide services statewide, and currently operate in 3 locations in Providence; and in 4 locations in East Providence, Smithfield and North Smithfield.

Family Service of Rhode Island provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.

FSRI determines pay based on a candidate's relevant and transferable experience, certifications, licenses, degree and language ability.  

Salary : $67,625 - $84,083