Medical Office Administrative Assistant - ABA Therapy Clinic

Description:

The Office Administrative Assistant acts as a bridge between clinicians and clients handling scheduling, insurance verification, payment, and general daily preparation of the office. This position will report to the Clinical Director/General Office Manager.

Duties Assigned:

• Diligently maintain confidentiality at all times with regard to HIPAA guidelines both during and after working hours. Failure to maintain confidentiality will result in immediate disciplinary action/possible termination.
• Report to clinic on time daily to check voicemails, emails, faxes, and count money from the previous day
• Close office effectively as to be ready for the following day
• Perform light cleaning and generally maintain a tide and professional office
• Greet clients and provide help and/or direction and alert clinicians of clients’ arrival
• Answer all income phone calls professionally to schedule new clients, reschedule clients, answer questions, transfer calls, or other duties as appropriate
• Manage multiple situations at once (i.e. client enters clinic for check-in while office staff is attending to a client call)
• Check clients in and out of office in a timely manner while maintaining a positive attitude
• Complete intake process for new clients including, intake forms, obtaining insurance information, pre-certifying benefits
• Navigate electronic health record, enter information into system, gather information from system, send appointment reminders, keep schedule up to date, etc.
• Log all payments and transactions. Failure to maintain accurate money collections will result in immediate disciplinary action/possible termination.
• Learn and know each clinician’s specialty, accepted insurance plans, and fees
• Manage each clinicians schedule up to one month in advance and fill each available day with appointments while maintaining a client waitlist and filling the schedule upon cancellation
• Prepare and ensure all intake paperwork is complete, pre-verify insurance, notify client of co-payment, make client aware of clinic location, and instruct client to arrive early prior to the intake client’s first appointment
• Enter appropriate CPT codes for appointments as directed by each clinician
• Work with Billing Department to timely and accurately process claims and update the electronic health records accordingly
• Assist clinicians as needed between appointments (i.e. paperwork, authorization numbers, activity sheets, treatment plans)

Requirements:

• High School Education/GED from an accredited High School
• 2 years of administrative assistance, preferred experience in a medical office setting
• Excellent verbal and written communication skills
• Interpersonal skills and pleasant demeanor; ability to communicate effectively with clients, their loved ones, and others professionals
• Ability to keep schedules, documents, and other information organized and easily accessible
• Ability to prioritize and multitask
• Computer skills required, experience with electronic medical records preferred
• Ability to perform light cleaning duties

Benefits:

• A comprehensive benefits package (Medical, Dental, Vision, Life, STD, and more)
• Paid time off
• 401k plan with a 4% company match

Disclaimers:

The above duties and responsibilities are essential job functions, subject to reasonable accommodations. All job requirements listed above indicate the minimum level of knowledge, skills and/or abilities deemed necessary to perform the job satisfactorily and proficiently. Refer to company handbook and/or clinical policies/procedures for additional employment-related requirements.

This job description is not intended to be construed as an exhaustive statement of duties, responsibilities or requirements. Employees may be required to perform any other job-related instructions, as requested by their supervisor/management

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person