Counseling Intake Specialist

Position Title: Counseling Intake Specialist

Reports: Adult Counseling Services Supervisor

Status: Full-Time, Non-Exempt

Work Site: FSC Counseling Center

Summary: The Counseling Intake Specialist is responsible for providing crisis intervention and intake services to victims, and client related support to FSC’s Adult Counseling Services Department and Legal Services Department.

Responsibilities:

• Provide crisis intervention and intake services to victims who present at FSC’s counseling center in Montgomery, including the assessment of lethality and developing/ reviewing safety plans with the victim;
• Refer clients to other services as needed, including other FSC programs, appropriate community partners, law enforcement, and physical and mental health providers, etc.;
• Complete CAN reports as needed and follow required protocol;
• Coordinate counseling center client access to language services as appropriate and in accordance to agency policies and procedures;
• Complete appropriate intake forms, and submit to the Adult Counseling Services Supervisor;
• Track and report data regarding intakes for monthly reporting;
• Assist in training interns, volunteers and new intake staff to provide intake services and crisis intervention to victims (based on Protocol Manual);
• Coordinate intake office responsibilities and duties with interns and volunteers;
• Provide client related support to the Adult Counseling Services Department regarding intake procedures and documentation, client files, client case documentation, and DDS requests for client records;
• Provide support to the Victim Services Assistant in addressing intake related client issues, as needed;
• Attend supervision meetings with the Adult Counseling Services Supervisor as required;
• Submit complete and accurate client data, statistical reports, on a timely basis, and comply with other reporting requirements as required by agency policies and procedures; and
• Perform other duties as required.

Qualifications:

• Undergraduate degree in counseling psychology, social work, or related field.
• Experience in the field of family violence, sexual assault, and/or human trafficking.
• Demonstration of advanced professional skills in responding to client needs and facilitating appropriate interventions.

Knowledge, Skills, and Abilities

• Ability to maintain poise and self-control in crisis situations;
• Ability to respond with empathy and support to victims in crisis situations and with sensitivity and awareness to diverse cultural, ethnic and social backgrounds, values, attitudes, and languages;
• Knowledge of trauma-informed best practices;
• Motivational interviewing skills;
• Active listening skills;
• Ability to determine and prioritize appropriate victim services;
• Ability to identify and use community resources;
• Ability to focus and prioritize multiple projects simultaneously and meet deadlines;
• Creative thinking and problem-solving skills;
• Makes good use of time and acts professionally and responsibly in all work areas;
• Exhibits strong verbal and written communication skills;
• Strong computer skills in current Microsoft applications to include Outlook, Word, Excel, and PPT.

Travel Requirements:

Ability to travel to regional and national conferences as needed; Reliable car and valid Alabama driver’s license and automobile insurance required.

Physical Demands:

Ability to sit for prolonged periods of time.

Job Type: Full-time

Pay: $34,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $34,000