Shelter Support Staff

POSITION TITLE: Pear Blossom Place Support Staff

SALARY: $22.50-$23.00 per hour; full position range $22.50-$24.04 per hour

BENEFITS: vacation (accrued at 0.038hrs/hour worked) and sick (accrued at 0.049hrs/hour worked), prorated holiday

time for employees with regular schedule. 401k contributions after 12 months of employment.

HOURS: 35hrs per week; Sunday-Tuesday overnights; Sun & Mon 7:30PM-7:00AM, Tues 8PM-8AM

REPORTS TO: Family Shelter Director

LOCATION: This position is based fully out of our family shelter, Pear Blossom Place

About Us: The Family Support Center of South Sound is a nonprofit 501c3 multi-service agency located in Olympia,

Washington, founded in 1992 to provide families with coordinated supportive services in one centralized location with

the mission, “Working Together to Strengthen All Families and Survivors”. Family Support Center seeks to build

strong, healthy, safe, and hopeful families through collaborative programs and services, with the goal to reduce the

impacts of family and child poverty, homelessness, and family violence in the South Sound community.

Position Summary: Pear Blossom Place is Thurston County’s only 24/7 shelter for families experiencing

homelessness, and provides at least 36 parents and children safety, stability, and warmth every night of the year. Pear

Blossom Place operates from a low barrier and harm reduction model, working from a strengths based perspective in

supporting families in accessing permanent housing. Staff at Pear Blossom Place are critical to supporting families in

achieving their goals, ensuring shelter is safe and clean, mitigating conflicts and challenges between guests, and for

answering the 24 hour Coordinated Entry Hotline for shelter and housing resources.

Job Requirements/Qualifications:

 Experience: Successful applicant will have 1 or more years of experience working with families with children,

diverse populations, and providing crisis intervention.

 Education/Training: High school diploma or GED

 Technology: Proficient in computer use, including Microsoft Windows programs, HMIS, or other client

database systems.

Licenses and Other Requirements:

 Ability to pass a comprehensive background check

 Over the age of 18

Primary Responsibilities:

 Interact positively with families from diverse cultural, racial, and linguistic backgrounds

 Support families staying in the shelter units, as well as the common area of shelter with accessing community

resources (i.e.: food bank, WIC, health care, school enrollment, etc.); scheduling appointments with case

managers and service providers; applying for housing, school, or jobs; achieving the goals set on their

individualized goal plan

 Complete Coordinated Entry intakes and assessments for new families seeking shelter or housing resources,

which may be done via phone or in person

 Complete Coordinated Entry intakes for single households calling the hotline, including submitting paperwork

to the applicable service provider

 Be trained and proficient in HMIS and Apricot, and complete necessary data entry

 Complete case notes for families in which services are provided, including resource navigation/coordination,

goal achievement, housing updates, etc.

 During COVID-19 response and hazardous weather season, screen families for shelter placement, completing

necessary paperwork and data entry

 Clean and sanitize common area shelter spaces throughout shift, including high touch surfaces, windows,

shared restrooms, laundry room, reception area, etc.

 Participate in ongoing training and continuing education, including webinars and live trainings as

recommended by supervisor and self-identified

 Support with turning over of shelter units, including light maintenance, painting, and cleaning of rooms

 Welcome new families into shelter units, providing families with all of the items they may need to be

comfortable and situated

 Maintain laundry schedule for guests, and also maintaining laundry of bedding for families staying in the

common area

 Work with other PBP staff to maintain resource board or binder of current resources available in the

community (food bank hours, community meals, clothing banks), as well as open employment opportunities

and housing availability

 Collaborate with case management team to provide necessary follow up to support families in transitioning to

permanent housing as quickly as possible

 Provide case management support to families living in the onsite permanent supportive housing units in

collaboration with other direct service staff at Pear Blossom Place

 Other duties as assigned

To apply, email resume, cover letter, and 3 professional references to Hiring at hiring@fscss.org or mail to 3545 7th

Ave SW Suite 200 Olympia, WA 98502. No phone calls, please. Position open until filled.

Family Support Center is an equal opportunity employer and service provider. Family Support Center shall not

discriminate against any person on the basis of any legally protected status including, but not limited to: age,

citizenship, color, disability, health condition, ethnicity, marital status, national origin, religion, sex, or sexual

orientation.

Job Type: Full-time

Pay: $22.50 - $23.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Schedule:

• Overnight shift

Work Location: In person

Salary : $23 - $23