Intake and Benefits Support Specialist

Description

Intake and Benefits Support Specialist

Fluent in Spanish and English

Join our team at FSS and enjoy comprehensive benefits including but not limited to:

• Tuition Reimbursement
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Well-Being Program
• Paid Time Off (PTO)
• Bereavement Leave
• 12 Paid Holidays
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Short & Long-Term Disability Coverage
• Employee Discounts
• 401k Plan with 3% Employer Contribution

The mission of Family Support Services is to be the leader in providing safety, stability, and quality of life for all children by working with the community to strengthen the family unit.

Job Summary:

This position is responsible for the application of benefits for relative and non-relative caregivers and also purchasing concrete need items for those caregivers. This position will be responsible for ensuring excellent customer services for our caregivers, case management partners and others by answering telephone calls, utilizing various systems for documentation and assignment, maintaining tracking and reporting, and assisting with system navigation as needed. This position also requires some assisting with necessary background screens for caregivers and documenting any purchases, issues, or follow up needed in the statewide system. In addition, this position will be responsible for ensuring caregivers are enrolled and re-certified as necessary to maintain benefits. Other responsibilities include general administrative support for the department and caregivers.

Essential Duties:

• Receive calls from various sources to include kinship caregivers, foster parents, case management staff, professionals and other internal and external stakeholders to the agency and assist them with answering questions and system navigation with strong emphasis on customer service. Additionally, obtaining concrete needs for caregivers. 
• Utilize FSS data to alert team of new cases and enter information from calls into FSFN when obtaining resources for caregivers.
• Assisting caregivers with benefit enrollment and re-certification to include TANF, WIC, SNAP, Relative and Non-Relative Caregiver Funding, and other benefits and systems. 
• Maintain internal trackers/spreadsheets for department reporting. Excel proficiency needed. 
• Assist department with general administrative needs such as mail merge/mail outs, printing, copying, faxing, order of office supplies, etc. 
• Assist with events, trainings, support groups, etc. as needed 
• Other Duties As needed

Qualifications

Minimum Qualifications:

Education: High school diploma or GED required; college degree preferred.

Experience: Two or more years of experience in child welfare or social services preferred; knowledge of FSFN preferred.

Licensure, Certification, and/or Registration: Valid drivers license.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to:

• Understand and commit to the FSS mission.
• Represent self and organization in a professional manner to staff and external stakeholders.
• Think and write creatively.
• Assess a situation and make appropriate recommendations/decision.
• Research, organize and analyze data.
• Solve problems and to think through critical, time sensitive issues.
• Establish and maintain relationships.
• Work collaboratively with staff at all levels in the organization.
• Follow through on commitments, projects and responsibilities.
• Read, research, and interpret documents such as newspapers, contracts, manuals, journals, financial records, etc.
• Communicate effectively through writing including articles, presentations, speeches, reports, correspondence, and other documentation.
• Speak effectively before small and large groups.
• Calculate figures and amounts.
• Maintain confidential information.

Knowledge of:

• State, Federal and local employment laws.
• FSFN, CoBRIS, CCIS and Access (preferred)
• Recruitment and retention practices.
• Microsoft Office Programs.

Skills:

• Fluent in Spanish and English
• Strong Written and Verbal Communication.
• Strong Customer Service and Interpersonal skills.
• Strong follow up and follow through
• Customer service skills and experience.
• Strong Organizational and Time Management skills.
• Strong Critical Thinking.
• Proficiency in Microsoft Office programs.
• Knowledge of safety practices.

Other Requirements:

• Clear a Level II background screening.
• Clear a reference check.
• Clear a local background check from the County in which you reside.
• Clear a substance abuse screen.
• Provide a copy of all degrees prior to your first day of employment.
• Clear an E-Verify check to substantiate that the successful candidate meets the Department of Homeland Security authorization requirements to work in the United States (for more information visit www.dhs.gov/e-verify).

FSS is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. FSS is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you require a reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources at c6.hr@fssnf.org.