HP Case Manager

Job Summary

Homelessness Program Case Managers provide home-based case management services to families and individuals who have experienced homelessness or are at-risk of homelessness. In order to help households overcome their housing crisis and prevent future episodes of homelessness, Family Tree Homelessness Program utilizes the evidence-based practice of a Housing First Model. Case Managers work with individuals and families within their homes by providing rental assistance, supportive services, resource connections and goal-setting.

Full-Time position. The base salary range represents the low and high end of Family Trees hiring range for this position. Actual salaries will vary depending on factors including but not limited to range of experience, years of experience. The range listed is just one component of Family Trees total compensation package for employees.

Example Activities:

• Provide and document home-based case management according to specific program(s) guidelines.
• Assist program participants with housing navigation, benefits acquisition, educational/vocational referrals, financial empowerment, behavioral/health referrals, goal setting, life skills and the establishment of a personal support network.
• Develop, monitor and revise housing stabilization plan with program participants.
• Assist with interviewing, assessing and determining program eligibility for people who are homeless or at risk of homelessness.
• Promptly enter documentation and information into Client files, HMIS and other respective tracking systems as required; maintain documentation and data needed for monthly grant reporting.
• Maintain a full case load.

Required Skills/Competencies:

• Initiative Able to work in a self-directed manner while also communicating well within a team; able to perform tasks with strong attention to detail, critical thinking, and excellent organizational skills.
• Relationship Management Experience working with under-resourced, at-risk families and individuals coming from a combination of lived experience and/or professional/educational experience working with vulnerable individuals/families.
• Flexibility and Adaptability
  • Open to learning and able to learn quickly; navigate change well.
  • Ability to persevere while having empathy and compassion for working with a population that has experienced multiple hardships and barriers.
• Strengths-Based Approaches Ability to practice trauma informed care, which includes being culturally appropriate, strengths-based, and providing individualized case management; able to apply a 2-Gen or multi-generational model while working with households/families.
• Teamwork and Collaboration Committed to and skilled at building and maintaining relationships; able to work effectively with various individuals, organizations, and team members.

Preferred Competencies:

• Resourcefulness Knowledge of and ability to navigate Metro Denver area community resources; an understanding of voucher administration and Medicaid billing processes.
• Digital Literacy Strong knowledge of Microsoft Suite and HMIS

Expectations:

• Adhere to all Family Tree, Inc. established policies and procedures, including those regarding timely reporting of suspected child abuse or neglect and confidentiality of client information
• Participate in at least monthly Supervision (by phone or in person).
• Attend weekly staff meetings, supervision meetings, on-site and off-site trainings, and other meetings as requested.
• Employees are held accountable for all duties of this job.
• Must have a valid Colorado drivers license, car insurance, and acceptable motor vehicle record.
• Ensure a safe work environment and follow all safety procedures.

Working Environment:

• Due to various funding streams, responsibilities may include but not limited to working with participants in Permanent Supportive Housing, Rapid Re-Housing and Prevention Services.
• Must be comfortable going into homes that may be under-resourced, not air-conditioned, etc.. This position requires visiting homes or locations that may or may not be handicapped accessible
• Must have access to reliable transportation on a daily basis for home visits and various off-site meetings.
• Due to program participants availability, this position schedule requires flexibility, may include afternoon and evening hours, and very occasionally, weekend hours. This is a 40 hour a week position, primarily Monday through Friday, however can allow for a flexible schedule, with a blended remote and in-office work arrangement.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activities:

• Talking, hearing (ordinary conversation)
• Seeing (read paperwork, computer work)
• Manual dexterity sufficient to operate a computer, calculator and telephone.
• Physically exert force of 10-15 lbs.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.