Human Resources Generalist

Summary

This position is responsible for a wide variety of both complex and routine administrative duties. The HR Generalist will play a key role in managing and enhancing HR functions, with a focus on benefits administration, leave administration, performance management, employee recognition, and employee relations. In addition to core responsibilities, the HR Generalist will assist with recruiting when needed and serve as the backup payroll processor. This position requires a strong understanding of HR best practices and compliance, as well as the ability to provide strategic support for employees and leadership.

Essential Duties & Responsibilities

• Oversee the administration of employee benefits programs, including health insurance, retirement plans, and wellness initiatives. Serve as the primary point of contact for benefits inquiries and assist employees with enrollment and claims issues.
• Manage all aspects of leave programs, including FMLA, disability, and other leave policies. Ensure compliance with federal and state regulations while supporting employees through the process.
• Support the performance evaluation process by guiding managers and employees on goal setting, feedback, and development opportunities. Assist in implementing performance improvement plans when necessary.
• Develop and promote initiatives that support employee wellness, including mental health resources, work-life balance programs, and wellness challenges.
• Assist in planning and organizing credit union sponsored employee events. Lead recognition programs that celebrate employee achievements, anniversaries, and milestones to enhance engagement and retention.
• Ensure HR policies are up to date and comply with all relevant labor laws and regulations. Educate employees and managers on HR policies and best practices.
• Serve as a trusted resource for employees and managers, addressing concerns and fostering a positive workplace culture.
• Manage and maintain the HRIS with a high level of accuracy, ensuring accurate employee records, processing personnel changes, generating reports, and supporting compliance and HR analytics. Assist with system implementation, updates, and reconfiguration to improve efficiency in HR processes.
• Assist with recruiting efforts as needed, including screening candidates, conducting interviews, and coordinating with hiring managers to ensure a smooth hiring process.
• Act as the backup payroll processor, ensuring accurate and timely payroll processing in the absence of the primary payroll administrator.
• Monitor and ensure compliance with federal and state regulations including Affirmative Action, ERISA, ACA, COBRA, HIPAA and FMLA.
• Understand and comply with credit union policy, laws, regulations, and the credit union’s BSA/AML/CIP/OFAC Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious member and/or account activity.
• Other job duties as assigned.

Qualifications / Education / Experience

• Experience: Five years of similar or related experience.
• Education / Certifications / Licenses: A degree in Human Resources, Business or related field. Human Resources certification through HRCI or SHRM preferred.
• Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.
• HRIS: Experience managing HRIS systems, preferably UKG Pro, with a strong focus on configuration, troubleshooting, and maintaining data accuracy. Proven ability to optimize systems, generate reports, and automate processes to support HR operations, including payroll, benefits administration, performance management, and compliance tracking.

• Other Skills:
  • Experience administering employee benefit plans, recruitment and compensation plans.
  • Excellent communication skills both verbal and written.
  • High level of integrity and discretion required to maintain confidentiality
  • Strong organization and time management skills required to manage and prioritize a large quantity of work with accuracy.
  • Ability to multi-task, communicate progress and meet deadlines.
  • Ability to adapt to frequent changes in the work environment, manage competing
    demands, delays or unexpected events.
  • General knowledge and understanding of state and federal laws and regulations.
  • Excellent computer skills, including Microsoft Word, Excel and PowerPoint.

Working Environment & Physical Demands

• Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 30 lbs. Must be able to routinely perform work on computer for an average of 4-6 hours per day and be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

• Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise.

• Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team. Must be able to read and carry out various written instructions and follow oral instructions. Must be able to speak clearly and deliver information in a logical and understandable sequence. Must be able to perform basic mathematical calculations with extreme accuracy. Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public. Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace. Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters.

Acknowledgement

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

Family Trust Federal Credit Union is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race color, religion, sex/gender, national origin, disability, age, or any other category protected by law.

Experience

• 5 year(s): Similar or related experience.

Education

• Bachelors or better in Human Resource Administration or related field