Medical Receptionist

Seeking well organized self motivated Bilingual individual to work as a full time receptionist and back office assistant in a busy primary care/walk in clinic. Experience in the medical field is helpful but not required.

Company: Family Walk-In Clinic (FWIC)

Job Title: Medical Receptionist

Department: Front Desk

Reports: Office Manager and Owner

FLSA Status: Nonexempt

SUMMARY

Schedules patients for Provider consult and checks patients in and out at the time of service by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following. Other duties may be assigned.

Treats patients with respect and sensitivity and exhibits behavior which projects a caring and compassionate attitude.

Answers phone calls and directs them to the appropriate person, answers questions and takes messages. Prioritizes emergency calls and forwards them to the appropriate personnel immediately. Schedule patient visits with their provider and enters date and time into electronic medical record (EMR) scheduler correctly.

Takes messages from patients, retrieves patient’s chart and tasks in EMR to a Medical Assistant for handling if needed.

Forwards messages to correct personnel for handling.

Greets patient and checks them in for their office visit. Verifies the patient’s personal information and ensures insurance information is up to date and accurate. Copies insurance cards and Identification for file and collects appropriate payments. All information needs to be appropriately input into EMR and updated at each patient encounter. Instructs patient on information forms that need to be completed and signed. Completes information and delivers to medical assistant for their appointment.

Contacts patients who do not arrive for their scheduled appointment and reschedule if necessary.

Enters general patient information into the system.

Retrieves and/or files chart when not answering phone calls or helping patients.

Assists medical assistants, physicians or other personnel as requested to maintain an efficient facility.

Posts incoming revenue received from patient payments.

Processes co-pays paid by credit card. Enters information from charge slips into machine for approval and then posts onto the electronic medical record system. Ensures credit card charges are logged correctly.

Call to confirm appointments for the next day.

Speak with pharmacy staff about questions they may have and be able to interpret the patient chart to provide information. If unable to determine answers from the chart then must communicate to the proper personnel.

Be able to assist with prior authorizations from insurance companies for procedures and prescriptions

Assist staff interpret for medical and nonmedical staff

Must comply with all Health Insurance Portability and Accountability Act (HIPAA) regulations at all times in and out of office setting.

Make sure that all closing responsibilities are completed at the end of the day. Example: cashing out at end of day, entering of daily charges into system, cleans and prepares reception area including waiting room for the next day.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE

High school diploma or general education degree (GED); or two years minimum related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of patients or employees of clinic.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divides in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

OTHER QUALIFICATIONS, SKILLS AND ABILITIES

This position requires good communication skills and good telephone skills and a friendly, pleasant manner. A professional appearance and excellent telephone etiquette is essential. The ability to handle multiple tasks as well as switch tasks if required. Team environment requires a patient and helpful demeanor to assist patients in feeling welcome, comfortable and relaxed.

Employee must be Spanish speaking to be able to help our Spanish speaking patients.

APTITUDES AND TEMPERAMENTS REQUIRED

Must have a high level of energy with the ability to adjust to any justifiable pace. Make decisions based more on fact than feeling. Exhibit behavior which emphasizes compassion, quality, loyalty and conscientiousness. Ability to establish and maintain effective working relationships with patients, their families and staff members.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands and fingers to, handle, or feel, reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise in this environment is moderate.

CODE OF CONDUCT

As an individual representing the Family Walk-In Clinic, we ask all of our Medical receptionists to conduct themselves in a professional and courteous manner. Interaction with staff and patients should be respectful and amiable. At all times, Medical receptionists must demonstrate civility and compassion to all FWIC patients.

Our organization takes a team-based approach that relies on an open and active communication process. When working together, Medical receptionists should perform all tasks to the best of their ability, listen to the needs of others, and strive to promote a positive environment.

o Immunization Requirements: The outpatient clinic regulations of the State of Colorado, under which FWIC is licensed, requires that each staff person who has patient contact provide the following:

· Proof of a current TB skin test (within the last year)

· Record of MMR immunization

2. You will not be allowed to begin your employment until you show written proof of the above. There are two reasons for these regulations:

(1) To assure that a staff person who may have contracted/been exposed to Tuberculosis, is not unknowingly infecting patients and other staff or volunteers, and

(2) To periodically check and make sure no staff person has contracted/been exposed to Tuberculosis from the patients.

o Cell Phone Use: Please refrain from using your cell phone during your working hours. If there is an emergency or you otherwise need to use your phone, please excuse yourself from the clinic floor and return when your phone call is complete. Overuse of cell phones during your employment may be grounds for dismissal.

Dress Code

Because Family Walk-In Clinic employees represent the entire organization to the public, we expect Medical receptionists to dress appropriately for their jobs and respectfully for the people they serve.

We ask for all Medical receptionists to always dress professionally and wear closed toe shoes. Please keep a generally neat appearance, avoiding wrinkled or baggy clothing and keeping long hair tied back.

Please remember:

o Receptionists are required to dress professionally.

o FWIC name badges must be worn at all times.

o Shoes must be close-toed and water resistant (rubber sole preferred).

o Employees must be groomed and fragrances must be kept to a minimum.

o Short, clean, and unpolished fingernails are preferred.

o Tattoos must be covered

o All facial piercings must be removed. Tasteful earrings and small lateral nose rings may be acceptable.

Please refrainfrom wearing:

§ Shorts

§ Flip-flops

§ Sports team jerseys

§ Stained or rumpled clothes

§ Brief midriff tops or tank tops

§ Overly tight or revealing clothes

§ Casual outfits that look like exercise outfits, i.e. sweats, etc.

§ Hats or sunglasses

§ Toms, Uggs, or any other casual, cloth-based shoes

§ T-shirts with offensive or suggestive language

Attendance & Punctuality

Your attendance and punctuality are key components in the success of our programs. Please keep in mind that the Medical Receptionist shifts are assigned based on the needs of our clinic. We truly rely heavily on our Employees' help to support our Clinic each day, and therefore the consistency and quality of care that we offer our patients is dependent on the reliability of our staff and Employees.

In order to effectively serve FWIC patients and assist FWIC staff, it is extremely important that you are taking care to attend all of your scheduled shifts and arriving to your shifts on time. If your tardiness or absence is unavoidable, please make sure to give us as much advance notice as possible should you need to call out or be late for a shift. Failure to submit notification of absence could result in a dismissal from the Medical receptionist position

Strict Three Strikes Attendance Policy:

· Employees must alert the office manager 2 days prior to a missed shift.

· We have a three strikes rule for our Employees in which they may be dismissed from their position at FWIC when they have a no call / no show.

· A "no call / no show" is when an Employee fails to let us know at least two business days in advance that they will be tardy to or missing their scheduled shift.

Tracking Attendance / Clocking-In:

· You MUST sign in and out each time that you work at FWIC. If you don’t sign in each time you work, it will be assumed that you are not showing up. Signing in also enables FWIC to document the many hours that are worked by our staff, which is especially important in bi-weekly payroll.

COMPENSATION FOR PROPERLY PERFORMED DUTIES OF THE RECEPTIONIST

All receptionists to be compensated on an hourly or salary basis. All rates of pay are determined by owner and are commiserate with:

• Length of time the receptionist has been with the company
• Ability of the receptionist to perform above duties in an appropriate and timely manner.
• The receptionist’s education, training and previous work experience related to being a medical receptionist

As of January, 2023 the current compensation pay scale for a Medical Receptionist employed by Family Walk-In Clinic ranges from $15.00-$24.00 per hour or equivalent annual salary.

By signing below the Medical Receptionist agrees with above stated job duties and description. Also promises to perform all their responsibilities as an employee of Family Walk-In Clinic to the best of their abilities.

Job Type: Full-time

Pay: $15.00 - $24.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid sick time
• Paid time off
• Retirement plan
• Vision insurance

Medical Specialty:

• Primary Care

Schedule:

• Monday to Friday
• Rotating weekends

Work Location: In person

Salary : $15 - $24