What are the responsibilities and job description for the Case Manager (Boston/Newton) position at FamilyAid?
FamilyAid is one of America's leading providers of solutions to family homelessness. Our mission is to empower parents and caregivers facing homelessness to secure and sustain housing and build solid foundations for their children's futures.
We prevent family homelessness whenever possible, reduce harm if homelessness can't be avoided by housing families as quickly as possible, mitigate trauma, especially for children, and provide wraparound supports that foster long-term stability.
We provide children and parents with a path to self-sufficiency via two-generation educational programs, housing search and placement support, and connections to vital resources they need to return to their own homes.
Our strategic vision and bold strategies to reduce two-generation homelessness successfully served 5,000 children and parents in Greater Boston last year. New funding powers our plans to serve more families more deeply.
Our supportive, collaborative, diverse workplace of more than 150 professionals is ideal for a skilled, result-oriented professional who is driven to help children and families thrive. FamilyAid has been recognized as a Top Massachusetts Workplace by The Boston Globe and by Charity Navigator as one of the nation's top organizations working to end homelessness.
In late 2024, FamilyAid will open a Family Navigation Center in Newton, MA, a 2-acre, 31,000 s/ft facility that will provide temporary housing, educational services, and other supports that children and parents need to quickly obtain permanent housing and a pathway to long-term success and stability.
Position Summary
Reporting to a Program Supervisor, the Case Manager works with homeless families temporarily residing at the Center or Shelters to quickly and effectively transition to permanent housing. Utilizing the agency's approved two-generation (2Gen), trauma-informed care model and service plan, the Case Manager ensures that each family member accesses support and resources for daily living and the longer-term supports that will allow them to maintain housing stability and break the cycle of multigenerational poverty.
Success in this role requires demonstrated success in working with complex families, effective trauma-informed care, service planning, critical time intervention, motivational interviewing, data collection and a commitment to address multigenerational homelessness.
The Case Manager ensures that families are supported with services that result in their rapid placement into permanent, stable housing and the cumulation of resources and support that advances the well-being of each family member.
Qualifications:
- Bachelor's degree required. BSW/MSW degree preferred.
- Professional experience in social services in a case management or social worker capacity required.
- Professional experience working with homeless, or housing insecure families preferred.
- Bilingual in English and Haitian Creole or Spanish required.
- Ability to work in office and field-based settings with a diverse homeless population.
- Demonstrated experience and proficiency in data collection, analysis and utilization.
Work Schedule and Location: Monday-Friday with start and end times to be determined. Some evening hours may be required. The positions are either Hybrid or full-time onsite at the West Newton Family Navigation Center or Shelters Located in Boston.
FamilyAid is committed to a policy of equal employment opportunity without regard to race, color, national origin, religion, disability, gender, gender identity, sexual orientation, or age.
