What are the responsibilities and job description for the Patient Contact Center Associate position at FamilyCare Health Centers?
Job Description
Job Description
Job Description - Associate, Patient Contact Center
Reports to : Patient Contact Center Manager
Position Classification : Non-exempt
Work Location : St. Albans East
Physical Requirements :
Must be able to regularly talk and hear.
Must be able to frequently stand, walk, sit, stoop and reach.
Must be able to frequently lift and / or carry up to 20 pounds and occasionally lift and / or move 40 pounds or more.
Must have specific vision abilities including, close vision, distance vision, color vision, depth perception and ability to adjust focus.
Qualifications :
High school graduate or equivalent.
A pleasant voice.
Must have the ability to operate computer systems.
Must be friendly and personable.
Excellent customer services skills required.
Conflict resolution skills preferred.
Excellent verbal and written communication skills and effective interpersonal communication skills.
Computer experience preferred.
Working knowledge of medical terminology preferred.
Health care experience preferred.
Basic Function :
Responsible for handling a large amount of calls in a timely manner with a focus on excellent customer service.
Responsibilities :
Achieve desired customer service levels.
Obtain accurate information when scheduling, including patient demographics, insurance and purpose of visit.
Obtain complete and accurate information when taking phone messages / patient cases.
Follow standardized schedule templates.
Manage large amounts of calls in a timely and effective manner.
Routing calls appropriately.
Schedule appointments, including entering and updating patient data in the computer system and informing patient of any preparations needed for the visit.
Providing excellent customer service.
Researching customer problems.
Identifying customer needs while providing the right solutions to customers.
Doing appointment reminder calls the day before for any patient that have not confirmed their appointment
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