Receptionist

Position Summary

The Receptionist provides a critical service to supporting Familylinks. The Receptionist is the first point of contact by greeting visitors and answering and routing incoming telephone calls. Secondary duties include day-to-day support utilizing clerical, secretarial and administrative skills to the various components of Familylinks.

Essential Job Duties

• Answer multi-line phone in a professional and pleasant manner, screen and correctly direct calls to the appropriate staff.
• Answer visitor inquiries about Familylinks and provide basic information as to services and programs.
• Greet visitors and notify staff as people arrive for appointments.
• Request and collect co-payments from identified clients in a client sensitive manner if working in a site with outpatient services as applicable.
• Maintain neat and organized appearance of the lobby and Front Desk area.
• Monitor visitor/staff sign-in using the tracking method appropriate to that location.
• Secure office building at end of business day.
• Assist in daily mail, shipping and receiving routines.
• Reserve agency vehicles and calling bridge for staff as applicable.
• Perform clerical duties as requested.
• Monitor parking lots and smoking areas for violations of Familylinks policies.
• Utilize the Front Desk Expectations as a guide for professional duties as applicable.
• Attend all trainings, supervisions and meetings as requested.
  
  

General Assignments

• Record time and attendance via Human Resources Information Systems and Timekeeping system as applicable.
• Attend meetings/training/supervisions as requested/required.
• Model the organization's mission and values.
• Other duties as assigned.
  
  

Education & Qualifications

• A minimum of a High School or GED diploma is required with two or more years of clerical or customer service experience preferred.
• The Receptionist must demonstrate the ability to interact with staff, any of our guests, and clients in a pleasant, professional manner along with the ability to compose and formulate professional looking documents, letters, etc.
• The Receptionist must be able to use standard office equipment and demonstrate the ability to prioritize and balance receptionist responsibilities with clerical support.
• Planning, time management, and solid organizational skills.
• Solid customer service skills.
• Ability to maintain confidential information within HIPAA guidelines and organizational policies.
• Ability to deal with change, perform and prioritize multiple functions and tasks.
• Use financial and other resources efficiently and effectively.
• Support the organization's mission along with sensitivity of cultural and workplace harmony.