Community Health Worker

Position Summary

The Community Ambassador will serve in a Community Health Worker (CHW) inspired role and will conduct street outreach and one-on-one contact with the target population for The Wise Neighbor project: senior adults age 60 residing in the Hill District, Homewood and East Liberty neighborhoods of Pittsburgh. This position will work directly with senior adults to connect to community resources that will help them improve housing stability, food access, transportation access, social connection, and health care utilization. This position requires the candidate to have a close understanding of the community they serve. This trusting relationship will enable the Community Ambassador to serve as a link between health/social services and the community to improve access to services, quality of services, and cultural competence of service delivery. This individual must be willing to cooperate with Vintage/Familylinks staff, administrators and community partners. A commitment to maintaining excellence in all phases of the project is essential. This Community Ambassador/CHW role is a professional position working in the development and coordination of aging services, public health education, health promotion, and community outreach activities. This position supports aging in place and positively influences social determinants of health. They must incorporate community issues and concerns into outreach activities. Individual must possess the sensitivity, awareness, and skills associated with working with individuals of all ages and backgrounds. The Community Ambassador will assist with linkage to referrals as needed.

About Familylinks:

For over six decades, Familylinks has served the diverse communities of Western Pennsylvania. Last year alone, we supported over 11,000 people of all ages, backgrounds, and beliefs. Our mission is to positively impact lives through integrated community, behavioral, and social programs. We seek dedicated and passionate individuals to help us continue making a difference. Familylinks offers family-centered services in Behavioral Health, Service Coordination, Youth and Family, and Aging Services

What perks does Familylinks offer?

• Opportunity for low to no cost medical insurance
• Free Dental/Vision Insurance
• Generous PTO
• Paid Holidays, Clearances, and Training
• Employee Recognition Program
• Employee Referral Program
• Tuition Reimbursement and Eligibility for Student Loan Forgiveness
• Optional 403(b) Retirement Plan w/ Employer Match
• Career Advancement Opportunities

Assignments

• Conduct of street outreach by visiting residential homes, including senior high rises, and other identified locations to engage with senior adults age 60 .
• Identify challenges senior adults face, help them understand the resources available to help, and connect them to community-based support.
• Foster trusting relationships as the face of the team and the first point of contact to assist senior adults age 60 in meeting their needs, identifying new needs and coordinating care.
• Advocate for the senior adults’ community, medical and behavioral health needs.
• Empower clients to self-advocate and follow through with treatment (making and attending scheduled appointments, setting goals, and community networking).
• Provide basic information on health resources, financial budgeting, housing support, food insecurity, or other relevant resources.
• Work closely with the Wise Neighbor Team to connect clients to the program and to community resources.
• Participate in ongoing trainings and increase knowledge in the areas of community health worker field of work, aging services, social determinants of health, and healthcare.
• Assist with compiling data to prepare records and reports.
• May work some evenings and weekends with advance notification.
• Maintain outreach tracking forms and prepare reports when necessary.
• Record appropriate documentation during each phase of the project.
• Conduct informational workshops and facilitate consumer information groups/events.
• Assist in city-wide events.

General Assignments

• Record time and attendance.
• Attend meetings/training as requested/required
• Other duties as assigned
• Model the organization’s mission and values

Education & Qualifications

• High School Diploma or equivalent required, some college course in social work, public/business administration, education, health or related field preferred.
• Two (2) to three (3) years community engagement experience, preferred.
• Working knowledge about the strengths, needs and barriers for senior adults age 60 .
• Knowledge of community resources for appropriate referrals or willingness to learn.
• Ability to work well with people of diverse social, cultural and economic backgrounds.
• Working knowledge of computer and Microsoft Office Suite
• Excellent communication and organizational skills, along with ability to set priorities and schedule time efficiently.
• Valid driver’s license, clean driving record, insurance and registration required if using personal car as primary transportation.
• Self-directed and flexible to meet the needs of program participants.
• Community Health Worker certified training will be covered by The Wise Neighbor Project.

Working Conditions

• This is not a remote position. Employee can expect to spend at least 60% of their time working in the field and in-person inside the homes of older adults and the remainder at Vintage Center for Active Adults
• Must provide their own transportation.
• In-person interactions and conversations are core to The Wise Neighbor Project’s success. This position is based at the Vintage location. Extensive local travel will be required within a 5-mile radius of Vintage. At times it may be necessary to travel to other Familylinks locations for training and meetings.
• Lifting up to 10 lbs. maximum and occasionally carrying such articles as files, ledgers and small tools.
• A large amount of walking and standing may be necessary in carrying out duties.
• This position is grant-funded, and therefore, it is limited in time to the duration of the grant.
• This position is eligible for health, dental, and vision benefits as well as 403b retirement plan, life insurance and paid time off.
• This position allows for a semi-flexible schedule due the need for meeting with identified individuals around their schedule.

Familylinks takes pride in its status as an Equal Opportunity Employer. Our policies, applicable to both current team members and prospective candidates, prohibit discrimination based on race, color, religious creed, disability, ancestry, national origin, age, sex assigned at birth, sexual orientation, transgender identity, gender transition, gender identity, gender expression, military or veteran status.

Find other positions that you may be interested in here: https://familylinks.e3applicants.com/careers