What are the responsibilities and job description for the Customer Service Manager position at Famous Supply?
If you are a leader and you want to work with a purpose-driven organization that has a family culture, keep reading! Famous is looking for a Branch Manager at our new Jamestown, NY location.
The Customer Service Manager (CSM) is responsible for ensuring a great customer experience to our contractors. You lead a team of associates focused on sales, product placement, product promotions, inventory accuracy, branch cleanliness and team development while driving sales and completing orders. This role is a “working manager” and is expected to also perform warehousing responsibilities including picking, organizing, and staging customer pickups.
Primary Job Responsibilities
- Manage the daily operation of a wholesale/distribution branch and ensure orders are efficiently received, filled, and shipped
- Ensure the branch meets sales targets and establishesstrong relationships with customers.
- Provide next level customer service
- Monitor warehouse inventory levels, the reordering of items, and transaction record keeping
- Oversee the work of branch associates, ensuring they are properly trained
- Order Entry for Walk-in business
- Attention to detail to ensure warehouse tasks are done accurately
Required Experience and Skills
- Management and/or sales experience
- Customer Service Experience
- Ability to lift 50 lbs.
- Ability to stand on feet for majority of an 8 hour day
- Ability to work in a fast-paced environment
- Acceptable driving record
Preferred but not Required Experience and Skills
- Distribution and/or wholesale experience
- HVAC/ Plumbing/BuildingProducts knowledge
- Forklift experience
- Experience working in a warehouse
- Experience using RF Scanners
What Makes Us Famous!
- Health, Vision, and Dental Insurance
- Paid Time Off (Vacation and Holidays)
- Paid Maternity and Paternity Leave
- 401K Employer Match
- Bonus Opportunity
- Strong Culture through our 40 Fundamentals
- Family Atmosphere
- Health and Wellness Coaching
- Fitness Reimbursement Program
- Associate Referral Bonus Program
- Learning and Development Opportunities
- Leadership Development Program
- Career Growth Opportunities
Famous Supply is a wholesale distributor committed to serving contractors, builders and remodelers in the HVAC, Plumbing, Building Products, Lighting, and Industrial/PVF segments.
Since 1933, Famous has been a family-owned business that treats its associates like family. Our 5 Core Values are Family, Trust, Communication, Teamwork, and Continuous Improvement. We bring those Core Values to life every day by practicing our 40 Fundamentals for Living the Famous Way (https://famous-supply.com/famous-40-fundamentals/)!
To learn more about what makes us Famous, visit Famous-Supply.com!
We continually strive to create a diverse work culture and seek applicants from all backgrounds to ensure we hire the best, most creative talent on our team. Famous Supply provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, genetic information, military service, or veteran status, or other legally protected characteristic under federal, state and local law, and prohibits discrimination and harassment of any type. Applicants must be lawfully authorized to work in the United States.
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