What are the responsibilities and job description for the AR ANALYST, DEDUCTIONS position at Fanatics, Inc.?
Job Description
Company Overview
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
Achieving our goals requires strong collaboration and partnership between our teams and our internal stakeholders. To best support this, the person who accepts this role is expected to be on site, in office four days per week. To provide our employees with flexibility, we offer a unique benefit where employees at Fanatics' corporate entity can work remotely for up to four weeks per year, which can be taken in daily or weekly increments.
The Role
Fanatics is seeking a Deductions Analyst to coordinate research and resolution of wholesale deductions, along with implementing improvements to reduce the overall in-flow of deductions.
What You'll Do :
- Conduct research and analysis to resolve deductions, specific to shortage claims, proof of delivery, pricing differences, damages, remaining balances, promotional allowances, and unknown chargebacks.
- Analyze and verify the validity of deductions by obtaining and reviewing documentation from customers to identify root causes.
- Dispute deduction timely back to customers, including in customer portals.
- Analyze and identify root causes of deductions and work with cross functional teams to reduce / eliminate recurring deductions.
- Act as a liaison between customer and internal cross-functional teams (Operations, Sales, and Customer Service) to ensure timely clearing of chargebacks / deductions.
- Work closely with Collections team, holding weekly meetings to discuss accounts and obtain repayment of denied chargebacks.
- Provide detail reports to Account Managers and conduct monthly meetings to collaborate and identify best resolution improve wholesale deductions.
- Assist in creating detail reporting (weekly / monthly) to leadership and team members.
- Update and maintain customer tracking spreadsheets and documentation within MicroSoft D365
- Collaborate on testing project implementations and onboarding new lines of business.
- Able to problem solve, think independently, and be persistent in bringing issues to conclusion to dispute deductions timely in customer portals.
What We're Looking For :
