What are the responsibilities and job description for the Retail Event Warehouse Associate position at Fanatics, Inc.?
The Event Retail Warehouse Associate will support all inventory and pre-retailing duties for the Retail Event Team. This position is expected to work a part-time schedule which can include days, nights, weekends, extended hours on show days and during events.
Primary Responsibilities
- Perform warehouse processes to support inbound and outbound operations
- Accurately prep, pick, and prepare shipping orders to meet shipping cutoff times
- Process orders according to fanatics and regulatory standards
- Properly prepare, stage, and document product for reverse logistics in order to keep inventory fresh and warehouse space open for new products to be introduced
- Properly prepare event supplies as request
- Partner with Warehouse Management Team & Event Operations Managers for onsite supplies, pre-event needs
- Perform product consolidation as necessary to improve inventory performance and accuracy
- Participate in inventory counts, as needed
- Field questions from the warehouse team and escalate issues and or production timeline on all necessary items
- Ensure the warehouse is properly maintained and organized.
- With appropriate cross-training, provide back up support in other areas
- Supporting pre-retail duties as needed
- Pull event orders for event/ show replenishment
- Lift and move merchandise, including receiving and restocking merchandise, as necessary
- Maintain the highest standards of professionalism and customer service to ensure the fanatics brand sand retail events are always positively represented
- Maintain established safety, quality, and productivity metrics in assigned department
- Perform additional responsibilities as directed by the management team
Qualifications & Skills
- Experience in warehouse work preferred
- Forklift Certified preferred (not required)
- POS System (OpSuite / Square) knowledge of or willingness to learn
- Ability to adapt and respond to multiple incoming requests and shifting priorities
Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.
Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).
- Greet fans and ask questions to help make their shopping experience an enjoyable one
- Make recommendations based on observations and conversations with fans
- Help execute a brand connection by ensuring fans enjoy a top notch shopping experience
- Maintain sales floor and/or stockroom standards with an eye to detail
- Process sales transactions via the Fanatics Point of Sale System (POS)
- Maintain the highest standards of professionalism and customer service to ensure the Fanatics Brand and Team/League are always positively represented
- Perform additional responsibilities as directed by the management team
Education, Experience and Requirements
- Minimum 18 years of age, High School graduate or equivalent
- Past experience working in retail or sales preferred
- Ability to work independently and responsibly in a fast-paced environment
- Availability to work extended hours on game days and during events
- Foreign language skills are a plus
Job Knowledge, Skills and Abilities
- Possess a fun, professional demeanor
- Demonstrated ability to build product knowledge of Team/League inventory
- Demonstrated ability to work as a member of a team in fast paced environments, servicing a diverse fan base
- Ability to maintain high standards of organization and cleanness
- Proven ability to overcome obstacles while maintaining a positive, can do attitude
- Strong verbal communication skills
Physical Demands
- Regularly required to sit stand, reach, bend and move about the facility as needed
- Must be able to lift and carry up to 30 lbs.
- Game Day scheduling may have exposure to various weather elements (rainy, windy, cold, high temperatures, etc.) if assigned location is outside of the shop
